New opening hours for Kela’s Matinkylä service point

Summer opening hours will continue until further notice at Kela’s customer service point in Matinkylä. Our customer service specialists help individual customers without an appointment from 12.00 to 15.00 on Mondays, Tuesdays and Thursdays, and at other times by appointment. Call Kela’s phone service to book an appointment in advance. The address of the Matinkylä service point is Suomenlahdentie 1 in Espoo.

“We changed our opening hours because we want to offer customers more service by appointment. This allows us to provide adequate support to all the customers who visit the service point. Facilities at the service point also include self-service computers that customers can use every weekday to access Kela’s online services,” says Sanna-Kaisa Koivistoinen, Head of Service Centre at Kela.  

Most Kela-related matters can be handled online or over the phone

Almost all Kela-related matters can be handled online or over the phone. Kela has an online customer service, OmaKela, which is available in Finnish and Swedish. Customers can use this e-service to apply for benefits, send supporting documents and notify Kela of changes. In OmaKela, customers can also check the status of their application and the payment dates for their benefits. Customers log in with online banking codes, mobile ID or an electronic ID card.

Kela’s telephone customer service offers personal advice on using OmaKela and on how to apply for benefits. Customer service is available by phone every working day 9.00–16.00. It is also possible to make a verbal application by phone if the customer is unable to use other customer service channels.

• E-services
• Contact Kela by phone
• Find your nearest customer service point