Business Wire

Atento Saves 60% on Total Annual Maintenance Costs Since Moving to Rimini Street in 2015 for its SAP ERP Support

10.8.2017 15:00 | Business Wire

Jaa

Rimini Street, Inc., a global provider of enterprise software products and services, and the leading independent support provider for Oracle and SAP products, today announced that Atento is saving 60% on its total annual SAP maintenance costs by switching from SAP to Rimini Street support two years ago. Atento is the main provider of customer relationship services and solutions in Latin America, and is among the top three companies of this sector in the world, with broad operational presence in 15 countries. In addition to the substantial savings realized, Atento can run its robust, stable and global SAP ECC 6.0 system for a minimum of 15 years with full support and no required upgrades.

This Smart News Release features multimedia. View the full release here: http://www.businesswire.com/news/home/20170810005334/en/

Atento Saves 60% on Total Annual Maintenance Costs Since Moving to Rimini Street in 2015 for its SAP ...

Atento Saves 60% on Total Annual Maintenance Costs Since Moving to Rimini Street in 2015 for its SAP ERP Support (Photo: Business Wire)

Reducing Dependence on SAP, No Current Benefit to Migrate to S/4HANA

In 2015, Atento embarked on a mission to reduce its dependence and spend on SAP. While the company relies heavily on its stable SAP applications, a critical component of its business operations across 15 countries, Atento could not find a current benefit from undertaking an expensive re-platforming exercise required for a migration to S/4HANA – primarily due to a lack of ROI needed to present a solid business case for the change. Instead, Atento determined that their feature-rich, stable and customized SAP applications provided more business leverage and capability than the immature S/4HANA platform, and that their existing ECC platform more than supported current and anticipated future business operations and needs. With this understanding Atento set out to find a partner that could help them maximize their current SAP investment while providing added value and more responsive support, and selected Rimini Street.

“We have a very high maintenance cost compared to the return we receive for such a considerable annual investment,” said Rogério Ribeiro, CIO at Atento for Latin America, Europe and Central America. “By switching to Rimini Street for support, we immediately reduced our annual support fees by 50%. However, when we factored in all support ticket requests we had opened with SAP that were never resolved and that we had to support ourselves, we calculated our savings to be approximately 60% of our total annual maintenance costs.”

Premium-level Support and a Trusted Advisor

As with all Rimini Street clients, Atento was assigned a dedicated Primary Support Engineer (PSE) with an average of 15 years’ experience in SAP applications and technologies. All clients also receive Rimini Street’s industry-leading service level agreement which guarantees a response time of 15 minutes for critical issues.

“Our move to Rimini Street brought other advantages beyond what we had expected, including freeing up time available for our IT team to focus on more strategic tasks,” continued Ribeiro. “As Rimini Street support is carried out by senior engineers with a deep knowledge of the product they support, the troubleshooting process has been faster. Another positive point is that the company provides ready-to-use solutions. We no longer have to hire a consultant to fine-tune any solutions.”

Under Rimini Street support, Atento went through a consolidation of its ERP instances and the company now has a common platform for its sites in 15 countries. Rimini Street also provides Atento with support for Brazil tax, legal and regulatory updates throughout the year. These complex updates are provided through Rimini Street’s innovative combination of patent-pending tax, legal and regulatory technology, a proven methodology, and ISO 9001-certified development processes to ensure clients receive accurate, high-quality deliverables. To date, Rimini Street has issued more than 135,000 tax, legal and regulatory updates worldwide.

“For the last two years, Atento has confirmed the expected benefit in moving to Rimini Street. Atento was in a similar position to many SAP licensees across Latin America, and around the world, who want to leverage their current, robust SAP release for many years to come and are finding no current ROI or business case to spend the substantial funds and labor required to migrate to S/4HANA,” said Edenize Maron, general manager, Latin America, Rimini Street. “In fact, according to a global survey we recently conducted, 89% of the total respondents plan to continue to run their current SAP ERP releases, and 65% of survey respondents have no plans to, or are currently not committed to, migrating to S/4HANA1. Rimini Street is laser focused on helping enterprise software licensees maximize the value from their robust, stable ERP applications, enabling them to re-allocate significant savings for more strategic initiatives.”

To download a copy of Rimini Street’s report, “Rimini Street Survey: 2017 SAP Applications Strategy Findings,” please click here.

About Atento

Atento is the largest customer relationship management (CRM) and business process outsourcing (BPO) company in Latin America, and one of the top three biggest providers in the world based on revenue. The organization is also a leader in CRM/BPO services to companies that provide their services in the United States. Since 1999, Atento has developed its business model in 13 countries and currently employs 150,000 people. The company offers a broad CRM/BPO service portfolio to more than 400 clients thorough multiple channels. Its clients are multinational companies that are leading providers in several industries including telecommunications, financial, health, retail, and public administration, among others. Atento trades on the New York Stock Exchange under the symbol “ATTO.” In 2016, the company was recognized as one of the 25 best multinational work places in the world by Great Place to Work® for the fourth consecutive year. For more information, access www.atento.com.

About Rimini Street, Inc.

Rimini Street is a global provider of enterprise software products and services, and the leading independent support provider for Oracle and SAP products. The company has redefined enterprise support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, SAP, and other enterprise software vendors to save up to 90 percent on total support costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,300 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, independent support provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

Forward-Looking Statements

This press release may contain forward-looking statements. The words “believe,” “may,” “will,” “plan,” “estimate,” “continue,” “anticipate,” “intend,” “expect,” and similar expressions are intended to identify forward-looking statements. These forward-looking statements are subject to risks and uncertainties, and are based on various assumptions. If the risks materialize or our assumptions prove incorrect, actual results could differ materially from the results implied by these forward-looking statements. Rimini Street assumes no obligation to update any forward-looking statements or information, which speak only as of the date of this press release.

© 2017 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

1 Rimini Street Survey Report, “Rimini Street Survey: 2017 SAP Applications Strategy Findings,” May 2017

Contact information

Rimini Street, Inc.
Michelle McGlocklin, +1 925 264-6579
mmcglocklin@riministreet.com

Tietoja julkaisijasta

For more than 50 years, Business Wire has been the global leader in press release distribution and regulatory disclosure.

Tilaa tiedotteet sähköpostiisi

Haluatko tietää asioista jo ennen kuin ne uutisoidaan? Kun tilaat tiedotteemme tältä julkaisijalta, saat ne sähköpostiisi yhtä aikaa suomalaisen median kanssa. Tilauksen voit halutessasi perua milloin tahansa.

Lue lisää julkaisijalta Business Wire

PsiOxus Therapeutics Announce Two New Board Appointments: New Board Appointments Strengthen Company’s US Presence17.8.2017 10:00Tiedote

PsiOxus Therapeutics, Ltd. (PsiOxus) today announced the appointment of Charles Rowland and Duncan Higgons to the Board of Directors as part of an ongoing drive to expand in the US. Charles Rowland was most recently the President and Chief Executive Officer (CEO) of Aurinia Pharmaceuticals, a clinical stage pharmaceutical company focused on the global lupus nephritis market. Prior to this, he served as the Vice President and Chief Financial Officer (CFO) of ViroPharma, during which time the company grew into a global biopharmaceutical business with $500 million in annual revenues until it was acquired by Shire plc for $4.2 billion. Before joining ViroPharma, Mr. Rowland was executive Vice President, CFO, and interim co-CEO, for Endo Pharmaceuticals. In his earlier career, Charles held finance and operational positions at Biovail Pharmaceuticals, Breakaway Technologies, Pharmacia

Smarsh Adds Voice Archiving Offering with Acquisition of London-Based Cognia17.8.2017 09:59Tiedote

Smarsh®, providing information archiving solutions for compliance, e-discovery and risk management, has completed the acquisition of Cognia, a worldwide leader in cloud-based voice archiving, audio search and analytics. Smarsh will leverage Cognia’s intellectual property and development resources to offer its global customer base enhanced capabilities around mobile and fixed-line voice communication – alongside a market-leading range of electronic communications – within The Archiving Platform. The acquisition will expand the existing presence of Smarsh in Europe and is central to its MiFID II compliance solution for financial firms. In addition to capturing incoming and outgoing communication from fixed-line recording solutions, Cognia uniquely captures voice content directly from leading mobile carriers. Carrier-direct capture is the most reliable and automated method for capt

Schlumberger Announces Third-Quarter 2017 Results Conference Call17.8.2017 00:23Tiedote

Schlumberger Limited (NYSE:SLB) will hold a conference call on October 20, 2017 to discuss the results for the third quarter ending September 30, 2017. The conference call is scheduled to begin at 8:30 am US Eastern time and a press release regarding the results will be issued at 7:00 am US Eastern time. To access the conference call, listeners should contact the Conference Call Operator at +1 (800) 288-8967 within North America or +1 (612) 333-4911 outside of North America approximately 10 minutes prior to the start of the call, and ask for the “Schlumberger Earnings Conference Call.” A webcast of the conference call will be broadcast simultaneously at www.slb.com/irwebcast on a listen-only basis. Listeners should log in 15 minutes prior to the start of the call to test their browsers and register for the webcast. Following the end of the conference call,

Rimini Street Named to Inc. 5000 List for Seventh Consecutive Year16.8.2017 21:20Tiedote

Rimini Street, Inc., a global provider of enterprise software products and services, and the leading independent support provider for Oracle and SAP products, today announced that it was named to Inc. magazine’s 36th annual Inc. 5000 list for the seventh consecutive year. The Inc. 5000 list is an exclusive ranking of the nation’s fastest-growing private companies and represents the most comprehensive look at America’s entrepreneurs. This Smart News Release features multimedia. View the full release here: http://www.businesswire.com/news/home/20170816005908/en/ Rimini Street has earned a place on the annual Inc. 5000 list since 2011, joining an elite group – approximately 2% – of Inc. 5000 honorees to ever achieve this milestone. (Photo: Business Wire) Rimini Street has earned a place on the annual Inc. 5000 list since 2011, joining an elite group – approximatel

Keio Plaza Hotel Tokyo Starts "Ikebana" Flower Arrangement Workshops16.8.2017 17:00Tiedote

Keio Plaza Hotel Tokyo, one of Japan’s most prestigious international hotels located in Shinjuku, Tokyo, starts special 45 minute classes to teach overseas guests about “Ikebana” flower arrangement which will be held on every other Thursday beginning from August in a private room for JPY3,000 per participant. Instruction and commentary will be provided by the renowned flower arrangement artist Hiroki Maeno. This Smart News Release features multimedia. View the full release here: http://www.businesswire.com/news/home/20170816005431/en/ From August, 2017, Keio Plaza Hotel Tokyo starts special 45 minute classes to teach overseas guests about "Ikebana" flower arrangement workshops. (Photo: Business Wire) Flower arrangement artist Hiroki Maeno has created special and unique flower arrangements for display in the main lobby of our hotel with each cha

Maxion Wheels to Feature Market Leading Commercial Vehicle Steel Wheels at COMTRANS 201716.8.2017 16:00Tiedote

Maxion Wheels, the world’s largest wheel manufacturer, announced today its participation in the biennial COMTRANS / 17 International Commercial Vehicle Show held in Moscow, Russia from September 4 – 9, 2017, in Hall 15/ Stand 15-432. Customers and visitors to the Maxion Wheels exhibit will have the opportunity to learn more about the state-of-the-art commercial vehicle steel wheels that have supported the success of global original equipment manufacturers for almost 100 years. One of the key products on display will be the new 8.5” x 24” wheel for tubeless tire applications in Russia, the Middle East and Africa. The wheel boasts 15 percent less weight than the prior generation wheel, enhancing tire life and improving fuel efficiency. ABOUT MAXION WHEELS Maxion Wheels, a division of IOCHPE-MAXION S.A., is a leading wheel manufacturer for passenger cars,

Uutishuoneessa voit lukea tiedotteitamme ja muuta julkaisemaamme materiaalia. Löydät sieltä niin yhteyshenkilöidemme tiedot kuin vapaasti julkaistavissa olevia kuvia ja videoita. Uutishuoneessa voit nähdä myös sosiaalisen median sisältöjä. Kaikki STT Infossa julkaistu materiaali on vapaasti median käytettävissä.

Tutustu uutishuoneeseemme