Metropolitan Water Reclamation District of Greater Chicago Switches to Rimini Street Support for Its SAP Applications
Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that the Metropolitan Water Reclamation District (MWRD) of Greater Chicago has switched to Rimini Street Support for its SAP suite of applications including SAP Business Suite 7/SAP ECC 6.0, Business Warehouse and Business Objects. MWRD stepped off the vendor’s upgrade cycle and can now receive Rimini Street’s ultra-responsive, premium-level support for a minimum of 15 years from the time that it switched providers, without having to upgrade just to stay fully supported. MWRD realized significant savings by switching to Rimini Street Support and avoiding a costly, complex and risky upgrade to S/4HANA, and was able to invest the savings in an IT modernization initiative across the organization, which included a new IT service management solution (ITSM).
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Metropolitan Water Reclamation District of Greater Chicago Switches to Rimini Street Support for its SAP Applications (Photo: Business Wire)
Underutilized, Expensive SAP Support Hampers Innovation
A utility company with more than 2,000 employees, the MWRD serves more than 10 million customers in the greater Chicago area with residential wastewater treatment and stormwater management. Tasked with revitalizing an aging and deeply entrenched IT environment, MWRD’s director of IT set out to completely transform the organization’s IT landscape, starting with a comprehensive inventory of the company’s IT infrastructure. As part of this thorough evaluation process, it became apparent that the company was underutilizing its SAP applications by about 75%, and that their SAP support costs consumed more than a quarter of its multimillion-dollar software maintenance budget.
In addition, feedback from the internal IT team pointed to a lack of vendor support responsiveness. With these discoveries, the company initially investigated realigning SAP support to the realities of MWRD’s environment, but ultimately did not find what it needed from the vendor. Through this process, the company identified Rimini Street as an alternative provider with a proven track-record of providing quality, ultra-responsive support delivered by experienced engineers, and decided to make the switch.
“When our SAP products were originally purchased, we were way oversold, with portions of the product never even getting implemented, but we were still paying maintenance on it. After SAP announced the eventual end-of-support for our version of the application, we knew we needed to partner with a company that was willing to take the time to understand our specific issues and collaboratively figure out the optimal path forward,” said John Sudduth, director of information technology, MWRD. “We also needed a partner with a great track record of support because we had a lot of pent-up demand for support fixes that we didn’t have the skill set to complete, and it was just too expensive to contract it out to SAP. We moved all of it to Rimini Street – some of the backlog was even as old as 17 years – and have never looked back. Switching to Rimini Street Support has enabled us to free up internal resources to focus on our IT transformation initiatives.”
Rimini Street Support Helps Enable Complete IT Transformation Goal
With the immediate savings MWRD realized by switching to Rimini Street, Sudduth was able to embark on his mission-critical goal to completely transform the technology landscape and impact of IT across the organization. Sudduth re-invested a portion of the reallocated budget in a cloud-based ITSM application that formalized the design, delivery and monitoring of the organization’s complete portfolio of IT services. He created SLAs with their stakeholders to quantifiably elevate the quality of IT support. The team can now see exactly how their help desk actions impact the department’s overall performance as well as how they are being perceived as a team. As a result of this IT transformation, the IT team’s internal satisfaction scores improved from 60% to now consistently above 93%.
“We had a stale help desk environment and were able to take the significant cost savings from switching to Rimini Street support and directly invest these funds into a program of IT modernization and transformation,” continued Sudduth. “I view Rimini Street as a great partner that knows how to listen before suggesting possible solutions. Our Rimini Street account team has been phenomenal. The strides we’ve made together have helped position MWRD as a role model for the utilities industry.”
Award-Winning Support for SAP and Oracle Licensees
As with all Rimini Street clients, MWRD has an assigned Primary Support Engineer (PSE) who has an average of 15 years’ experience in SAP software and is backed by a team of functional and technical experts, available 24/7/365. Clients also receive the Company’s industry-leading service level agreements (SLAs) with a guaranteed response time of 10 minutes for critical (P1) issues. In addition, MWRD now receives guaranteed support from Rimini Street for its current SAP software releases for a minimum of 15 years without any required upgrades or migrations.
“MWRD experienced what thousands of SAP and Oracle licensees face today – a forced march to the vendor’s next release just to stay fully supported, regardless of whether or not such a significant investment has a clear ROI today, or in the future, for the organization,” said Seth A. Ravin, Rimini Street CEO. “By switching to Rimini Street Support, MWRD was able to liberate significant financial and labor resources that were used to achieve its aggressive goal of IT modernization.”
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 3,500 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the duration of and economic, operational and financial impacts on Rimini Street’s business of the COVID-19 pandemic, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt Rimini Street’s business or that of its current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; Rimini Street’s need and ability to raise additional equity or debt financing on favorable terms and Rimini Street’s ability to generate cash flows from operations to help fund increased investment in Rimini Street’s growth initiatives; the sufficiency of Rimini Street’s cash and cash equivalents to meet its liquidity requirements; the terms and impact of Rimini Street’s outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of Rimini Street’s recently introduced products and services, including its Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services Rimini Street expects to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those risks discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 5, 2020 and as updated from time to time by other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.
© 2020 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.
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