Rimini Street’s Global SAP Support Team Awarded Customer Service Team of the Year
Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that its Global SAP Support Team has been named a Gold Stevie® Award winner for Customer Service Team of the Year in the 17th Annual American Business Awards® (ABA), and has also won a Customer Service Team of the Year award in the 15th Annual International Business Awards® (IBA).
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20190903005164/en/
Rimini Street’s Global SAP Support Team Awarded Customer Service Team of the Year (Photo: Business Wire)
Rimini Street Global SAP Support Team Continues Excellence in Customer Support
Rimini Street’s Global SAP Support Team received a Gold Stevie ABA award and a Silver Stevie IBA award for Customer Service Team of the Year for their success in delivering ultra-responsive support to the Company’s SAP ERP clients globally, regardless of the complexity of the issue. In 2018, the team closed nearly 10,000 cases, including some that were not previously resolved by the client, the software vendor, or the clients’ other service providers, and achieved response times of less than five minutes on average across all P1 critical cases.
Also contributing to this recognition for Customer Service Team of the Year were the client satisfaction scores obtained by the Company’s Global SAP Support Team. Client satisfaction remains at the forefront of each engineers’ goals, with each team member focused on delivering a successful outcome and an excellent service experience for their clients. Out of more than 4,600 client surveys received, the support team for SAP products secured an average client satisfaction score of 4.8 out of a possible 5.0, where 5.0 is considered “excellent.”
More Comprehensive Service Fills Gaps in SAP Vendor Support
According to a recent survey of SAP licensees conducted by Rimini Street, when asked about the value of SAP’s support only 5% of all survey respondents stated that they felt the fees for SAP support were well worth the value they receive in return. Respondents cited several challenges with SAP’s support, including “lack of support for customizations,” “issues take too long to resolve,” and “no new innovations or enough functional enhancements for what we are paying.” “Lack of expertise or adequate knowledge to resolve issues” also topped the list.
With Rimini Street, support for all client customizations are included at no additional cost, and each client is assigned a Primary Support Engineer (PSE) with an average of 15 years’ experience, who is backed by a global team of technical experts. Clients also benefit from the Company’s average response time of less than five minutes for urgent issues, backed by a contractual service level commitment of 15-minute response times for all P1 critical issues.
In addition to providing expert support for licensees of SAP’s software, the Company recently announced the global availability of its Application Management Services (AMS) for SAP, allowing clients to have Rimini Street run their SAP systems with a turnkey solution that integrates both application management and support services for SAP enterprise software. This unique solution provides even better overall support to SAP licensees, simplifies IT operation, helps free up resources to focus on innovation, and provides better overall value and business outcomes for SAP ERP clients.
“At Rimini Street, we continually evolve our industry-leading enterprise software support model to ensure we deliver the highest level of client value in the industry. Everything we do is oriented toward delivering the best service to our clients, allowing our clients to focus their attention on achieving strategic business goals, creating competitive advantage and driving growth,” said Brian Slepko, senior vice president, Global Service Delivery at Rimini Street. “We are honored that our Support Team for SAP products has been recognized with two coveted Stevie awards for their collective focus and unwavering devotion to providing ultra-responsive support to our SAP ERP clients around the globe.”
About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. Nearly 1,900 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI)
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation (including our pending appeal of the permanent injunction) or in the government inquiry or any new litigation; the final amount and timing of any refunds from Oracle related to our litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; the terms and impact of our outstanding 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of our recently introduced products and services, including our Application Management Services, Rimini Street Mobility, Rimini Street Analytics, Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services we expect to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 8, 2019, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.
© 2019 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.
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