Business Wire

Sabio strengthens its Digital offering with acquisition of flexAnswer Solutions

Jaa

The Sabio Group has announced the acquisition of flexAnswer Solutions, a leading Singapore-based provider of innovative Virtual Assistant solutions based on its own advanced NLP and machine learning technologies.

By adding flexAnswer’s capabilities to those offered by its existing partners, Sabio has a stronger portfolio to help organisations optimise digital engagement and seamlessly integrate this with other digital and human assisted services traditionally provided through contact centres.

The acquisition follows Horizon Capital’s original 2016 strategic investment in Sabio, and is part of an ongoing growth plan to broaden the company’s solutions portfolio and geographic coverage. To date this has included the acquisitions of SaaS solutions provider Rapport in March 2017, DatapointEurope – one of Europe’s leading contact centre technology providers - in July 2017, and customer insight and contact centre benchmarking experts Bright UK in March this year.

“Sabio is committed to keeping our clients ahead of the game by driving a substantial shift in their thinking about traditionally-accepted contact centre business practices. To achieve this, we’re focused on empowering organisations with the insight and solutions they need to ensure better visibility, increased responsiveness and greater control across every customer interaction,” commented Andy Roberts, CEO of the Sabio Group. “Adding flexAnswer into our digital proposition will help more of our clients to take advantage of the latest conversational AI-enabled virtual assistant technology so that they can deliver brilliant multi-channel customer experiences.”

“This acquisition also continues the development of our business in the APAC region, and we are excited to welcome the flexAnswer team in Singapore into the Sabio Group,” he continued.

“flexAnswer has delivered strong growth across the Asia Pacific region, and it has always been a goal for the company to expand to other regions – particularly into the European market where there’s clearly such a strong demand for customer experience technology,” added Lin Milne, flexAnswer Solutions’ CEO. “Becoming part of the Sabio Group gives us an ideal platform to accelerate the global deployment of our cloud-based, full-stack, virtual assistant solutions, and we are looking forward to working as part of the Sabio team.”

flexAnswer offers a comprehensive Virtual Assistant platform – covering web, voice and messaging channels which can be applied externally to support customers, and internally to support advisors from a single implementation. It makes use of an innovative proprietary Natural Language Processing platform to understand requests and generate channel-appropriate responses from its advanced Knowledge Management system. By applying Machine Learning combined with Sabio managed service, the system can quickly broaden its knowledge and continually increase its value.

One of the company’s most successful implementations to date is the award-winning Singapore Whole of Government ‘Ask Jamie’ virtual assistant in partnership with GovTech Singapore. flexAnswer’s virtual assistant technology now supports over 70 different web-based customer service solutions for Government departments and agencies across Singapore, dealing with 60% of enquiries that would previously have gone to call centres, and helping to cement its position as the country most committed to the digital agenda.

www.flexanswer.com
www.sabio.co.uk
http://twitter.com/sabiosense

Contact information

Craig Pumfrey
Sabio Group Global Marketing
Tel: +44 (0)7887 824511
cpumfrey@sabio.co.uk

Cheryl Billson
Sabio PR Team
Tel: +44 (0)7791 720460
cheryl.billson@commacomms.com

Tietoja julkaisijasta

For more than 50 years, Business Wire has been the global leader in press release distribution and regulatory disclosure.

Tilaa tiedotteet sähköpostiisi

Haluatko tietää asioista ensimmäisten joukossa? Kun tilaat mediatiedotteemme, saat ne sähköpostiisi välittömästi julkaisuhetkellä. Tilauksen voit halutessasi perua milloin tahansa.

Lue lisää julkaisijalta Business Wire

The Coca-Cola Company Announces Loan Agreement with Ioniqa Technologies to Transform Hard-to-Recycle Plastic Waste into High-Quality, Food-Grade PET13.12.2018 15:00Tiedote

The Coca-Cola Company today announced a new agreement extending a loan to Ioniqa Technologies (The Netherlands) to facilitate the development of Ioniqa’s proprietary technology to produce high-grade, recycled PET content from hard-to-recycle PET waste. The agreement is designed to accelerate the development and deployment of high-grade recycled content PET for use in bottles used by The Coca-Cola Company. This investment supports the company’s global vision to work toward a World Without Waste, which includes a goal to create packaging made of at least 50% recycled material by 2030. The new technology supports the circular economy for plastics by allowing packages such as colored PET bottles that may have been excluded from certain recycling streams to be recycled into food-grade quality packaging. The agreement is intended to accelerate scale-up of Ioniqa’s recycling technology for PET. Ioniqa has developed a proprietary recycling technology that is able to convert hard-to-recycle PET

Western Union Works with TerraPay to Expand Payout Options to Millions of Mobile Wallets13.12.2018 15:00Tiedote

Western Union (NYSE: WU), a leader in cross-border, cross-currency money movement, announces an alliance with TerraPay to enable mobile wallet and bank account payout. The alliance further expands upon Western Union’s account payout network for sending remittances directly into customers’ mobile wallets across Europe, Africa, Asia and Latin America. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20181213005331/en/ TerraPay CEO Ambar Sur and Head of Account Payout Network for Western Union Sobia Rahman (Photo: Business Wire) TerraPay’s low value payments network connects financial instruments internationally. The company’s interoperability engine enables customers to send and receive transactions across diverse payment instruments and platforms – enabling mobile wallets in international, regional and domestic markets. “Joining with TerraPay is a great opportunity to further diversify and expand our payment options across the gl

Slice Insurance Cloud Services Now Available in the UK & EU13.12.2018 15:00Tiedote

Slice Labs Inc., an award-winning on-demand insurance cloud platform provider, announced today the availability of Insurance Cloud Services (ICS) in the UK and EU. The first customer to use ICS in the UK is Legal & General with the launch of on-demand, pay-per-use homeshare cover. Insurance products available through the Slice ICS platform offer customers a rich, engaging, fully digital experience that is quick, and flexible. True to the company’s stated intention of extending global availability of ICS following a $20M USD Extended Series A, UK and EU insurers are now able to subscribe to ICS and launch on-demand insurance products customised to locale, language, and demographics. Cheryl Agius, CEO of Legal & General’s Insurance division, said “Legal & General is delighted to be working with Slice on the new on-demand product, a growing business in the US and now in the UK market.” European insurtech influencer Dr. Robin Kiera, CEO of DigitalScouting added, “Digital transformation lea

GeoSpock Collaborates With GeoWorks On Large Scale Geospatial Data Processing Innovation13.12.2018 14:19Tiedote

GeoSpock® – the extreme-scale, data integration company that provides analytics, builds insight, and enables predictions across space and time – today announced a collaboration with the Singapore Land Authority (SLA) to drive large scale geospatial data processing and analytics. The introduction of GeoSpock’s data processing engine will enable location intelligence and rapid visualisation, supporting GeoWorks in the drive to promote business growth and innovation across industries. GeoWorks was set up by the SLA as an industry centre to foster a vibrant geospatial ecosystem by connecting geospatial businesses, entrepreneurs, as well as users and support them with the resources and expertise to catalyse geospatial innovation and solutions. For a start, GeoSpock will utilise the SLA’s OneMap datasets for geospatial-temporal visualisation on GeoSpock’s platform to accelerate business intelligence and insights. The collaboration will explore the use of GeoSpock’s technology as a ‘data ocea

The Current RPA Approach is Broken, It’s Time for a People1st Approach13.12.2018 12:42Tiedote

Businesses are still struggling to understand where and how to start Robotic Process Automation (RPA). This was also a key finding of the first-of-a-kind global research by Softomotive into RPA for Growth Companies conducted by KS&R. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20181213005261/en/ The Softomotive People1st Approach puts People before Robots. (Photo: Business Wire) “Despite uncertainty about which are the best processes to start automating, conventional wisdom is still typically to start with a big bang approach with high upfront investments associated with software, hardware and consulting, which carries more project risk, is more rigid and is less innovative, “said Marios Stavropoulos, CEO and co-founder of Softomotive, “In whichever currency you work in, it simply does not add up any longer. This has led some of our customers to say that there must be a better way to RPA rather than doing the same old thing

Adnuntius Enriches Geotargeting Capabilities With Digital Element’s IP Intelligence Solution13.12.2018 12:02Tiedote

Digital Element, the global IP geolocation data and services provider, has today announced that specialist online advertising and marketing platform, Adnuntius, has chosen its NetAcuity PulseTM technology to improve targeting capabilities for its global publishing and marketing clients. Adnuntius provides a holistic solution for data utilisation, programmatic buying and selling, and effective ad serving to clients internationally. By deploying Digital Element’s NetAcuity Pulse IP intelligence, Adnuntius will achieve the highest level of geotargeting available for its clients, right down to a hyper-local postcode level. The identification of connection type and speed, mobile carrier and internet service provider also helps Adnuntius’ clients to effectively build highly accurate targeting profiles. “We enable publishers and marketers to reach the right audience with the right ad in the right context,” commented Stian Remaad, CEO and Co-Founder Adnuntius. “When a user goes to a webpage us

Uutishuoneessa voit lukea tiedotteitamme ja muuta julkaisemaamme materiaalia. Löydät sieltä niin yhteyshenkilöidemme tiedot kuin vapaasti julkaistavissa olevia kuvia ja videoita. Uutishuoneessa voit nähdä myös sosiaalisen median sisältöjä. Kaikki STT Infossa julkaistu materiaali on vapaasti median käytettävissä.

Tutustu uutishuoneeseemme