The Idle Man Signs Extension with Radial to Support International Business Growth
Radial, the leader in omnichannel commerce technology and operations, today announced London-based menswear fashion retailer, The Idle Man, has signed an extension with Radial to support its international growth and expansion plans. The extension follows Radial’s ability to quickly launch fulfilment, international shipping, and customer service solutions on behalf of The Idle Man from its U.K.-based operations center in Manchester, in just three months. Radial’s services have improved overall customer satisfaction as The Idle Man expands its international footprint.
Founded in 2014 by Oliver Tezcan, former menswear buying manager at Asos.com, The Idle Man was established to fill the gap left by mainstream retailers for fashionable men’s clothing at affordable prices. Quickly becoming the third largest menswear destination in the U.K., with over 1.5 million unique visits each month, The Idle Man was rapidly growing both at home and abroad. The Idle Man selected Radial based on its speed to market, experience in international markets and proven track record of supporting fast-growing retailers.
“As a young company, The Idle Man was facing an ambitious journey to maintain the fast momentum it had established with its international customer base,” said Steven Birdsall, chief revenue officer at Radial. “With our global fulfilment services, scale-up expertise and customer service solutions, we provided The Idle Man the support it needed to maintain its cross-border commerce and achieve its global expansion plans.”
In an effort to find new ways to connect and engage with its customers, The Idle Man recently added Live Chat to its customer service proposition. Twenty percent of all contacts are now funneled through Live Chat, allowing customers to receive first contact resolution in a matter of minutes.
Radial provides The Idle Man with the following services and benefits:
- Global fulfilment services: Radial handles all aspects of the fulfilment operation; including inbound, outbound, returns, packaging and value-added services from its U.K. and German-based warehouses.
- Scalability & retail expertise: With over 13 million square feet of fulfilment space across the globe, and decades of dedicated expertise, Radial has the scale and know-how to support The Idle Man’s rapid expansion.
- Leading international carrier rates: The Idle Man benefits from Radial’s discounted shipping rates and management services. With access to over 70 global carriers, The Idle Man can reach its customers in over 200 countries worldwide.
- Multi-lingual customer care: With dedicated multi-lingual customer care agents, The Idle Man’s customers receive the same high levels of service across email, telephone, and live-chat no matter their location.
“Right from the start Radial understood what we are about, how passionate we are about our products and our customers,” said Oliver Tezcan, founder and CEO, The Idle Man. “They added a level of sophistication to our operations that we struggled to achieve previously; elevating the experience of our customers with faster delivery times, more reliable fulfilment processes, and call center services that operated seamlessly as an extension of our own passion.”
Today, The Idle Man enjoys success on a global scale, shipping to over 200 countries worldwide. Radial has supported them on this journey through its international shipping management services, and initiatives introduced to drive efficiencies and customer satisfaction in popular markets. This includes the introduction of a consolidated returns program in Germany, allowing German customers to return unwanted items in-country, to Radial’s German-based warehouse, before being shipped back to the U.K. Additionally, Radial has supported The Idle Man in their expansion in the U.S., by providing an automated returns solution within the States.
To learn more about Radial solutions, read The Idle Man case study: http://bit.ly/2iT8BEy
Radial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfilment and transportation options, intelligent fraud detection, payments, and tax systems, and personalised customer care services. Hundreds of retailers and brands confidently partner with Radial to simplify their post-click commerce and improve their customer experiences. Radial brings flexibility and scalability to their supply chains and optimises how, when and where orders go from desire to delivery. Learn how we work with you at www.radial.com.
Siobhan Eyres or Shannon Tweed
Tel: 01869 715090
For more than 50 years, Business Wire has been the global leader in press release distribution and regulatory disclosure.
Tilaa tiedotteet sähköpostiisi
Haluatko tietää asioista ensimmäisten joukossa? Kun tilaat mediatiedotteemme, saat ne sähköpostiisi välittömästi julkaisuhetkellä. Tilauksen voit halutessasi perua milloin tahansa.
Lue lisää julkaisijalta Business Wire
London Solidifies Lead, New York Rises Fast and Tokyo Retains 3rd in Global Rankings18.10.2018 06:40 | Tiedote
London, New York, Tokyo and Paris were again named the world’s most comprehensively attractive cities, in that order, in the Global Power City Index (GPCI) 2018 report published today by The Mori Memorial Foundation’s Institute for Urban Strategies, a research body established by Mori Building, a leading urban developer in Tokyo. The annual GPCI report has ranked 44 major cities in terms of “magnetism,” or overall power to attract creative individuals and enterprises from around the world, since 2008. Cities are rated in terms of 70 indicators in six categories: Economy, R&D, Cultural Interaction, Livability, Environment and Accessibility. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20181017005307/en/ London stands alone, New York rises fast, Tokyo creates separation and Paris recovers The top four cities remain unchanged from last year, with London, New York, Tokyo and Paris maintaining their respective one-through-four po
Board Members Serve as the Critical Link to Security and Corporate Governance, Diligent Survey Finds17.10.2018 22:48 | Tiedote
Board members and executives are not taking enough precautions when executing board communications, according to a new report from Diligent Corporation entitled “Directors’ Digital Divide: Boardroom Practices Aren’t Keeping Pace With Technology.” The survey found that while 87% of firms are concerned with the security of their board communications and data sharing, more than half (55%) of their board members still use personal email for board communication, exposing themselves and the boards to potential cyber-attacks. In this survey, Forrester Consulting conducted research targeting board members, general counsels and administrators from 11 countries to better understand the current global state of governance amidst rapid technological disruption. Having access to more boardrooms than any other company, Diligent is uniquely positioned to provide insight into businesses’ cyber risk, regulation and culture practice – as well as how these critical governance areas can be improved. “Techn
JPMorgan Chase Bank Announces Initial Exchange Price for the Cash-Settled Exchangeable Bonds into Dufry Due 202117.10.2018 21:13 | Tiedote
Following the placement on 10 October 2018, JPMorgan Chase Bank, N.A. today announces the initial exchange price of the cash-settled exchangeable bonds due 2021 (the “Bonds”) in aggregate principal amount of USD 205 million, referable to ordinary shares of Dufry AG (the “Shares”) The initial exchange price of the Bonds has been set at CHF 134.8547, representing a 25% premium over the reference share price of CHF 107.8837, which was determined in the manner described in the press announcements released on 10 October 2018 and based on a Reference FX Rate of CHF:USD 1.0096. Settlement and delivery of the Bonds took place today. About JPMorgan Chase & Co. JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Indu
Mouser Electronics and Grant Imahara Launch New Series All Things IoT about Technology Redefining How We Live17.10.2018 18:40 | Tiedote
Mouser Electronics Inc. and celebrity engineer Grant Imahara today released a new video introducing All Things IoT, the latest series in Mouser’s award-winning Empowering Innovation Together™ program. The All Things IoT series is sponsored by Mouser’s valued suppliers Digi International, Maxim Integrated, Murata and TE Connectivity. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20181017005655/en/ Global distributor Mouser Electronics and engineer spokesperson Grant Imahara team up to launch All Things IoT, the latest series in Mouser's Empowering Innovation Together program. The new series kicks off with Imahara's visit to the HPE IoT Innovation Lab in Houston to learn how the Internet of Things is impacting our workplaces and cities. To learn more, visit www.mouser.com/empowering-innovation/all-things-iot. (Photo: Business Wire) In the new video, Imahara and Mouser explore the complexities of life rooted in the Internet of T
Telefónica Deutschland Selects Mavenir vIMS for Deployment on ‘UNICA’17.10.2018 17:59 | Tiedote
Mavenir, the leader in accelerating and redefining mobile network economics transformation for Communications Service Providers (CSPs), today announced that Telefónica Deutschland (FWB: O2D) is deploying Mavenir’s virtualized IMS solution (vIMS) for VoLTE and VoWiFi in their nationwide UNICA Data Centers Infrastructure, which is based on the Telefónica Group blueprint for Network Functions Virtualization (NFV) architecture. The solution will support mobile and fixed services for more than 45 million customer connections. The NFV environment is based on OpenStack® and will include automation, life cycle management and integration with Management and Orchestration (MANO) capabilities from the Telefónica UNICA platform. The Mavenir advanced vIMS solution will enable automation from day one and will support existing voice digital services as well as the launch of new services. As a software-based company leading the Telco NFV industry, Mavenir is a perfect match with Telefónica UNICA NFV s
Lenovo and Scale Computing Collaborate to Solve Edge Infrastructure Challenges for Retailers17.10.2018 17:34 | Tiedote
Lenovo (HKSE: 992) (ADR: LNVGY), a Global Fortune 500 company and a technology leader in Intelligent Transformation, and Scale Computing, a market leader in intelligent edge solutions, today announced a global partnership and a new joint product providing a solution for edge infrastructure for global retailers, distributed enterprises and small and medium-sized businesses. The solution is ideal for highly distributed, on-premise environments, such as retail stores or bank branches, with multiple locations managed by the enterprise from a central location. Lenovo’s broad range of servers combined with efficient, intelligent edge infrastructure software from Scale Computing deliver a simple, self-healing, highly-available platform for running applications at the edge or hybrid edge-and-cloud. The Scale Computing HC3 Edge Platform on Lenovo Servers replaces traditional complex and expensive on-premise infrastructure with a modern solution optimized for environments where application uptim
Uutishuoneessa voit lukea tiedotteitamme ja muuta julkaisemaamme materiaalia. Löydät sieltä niin yhteyshenkilöidemme tiedot kuin vapaasti julkaistavissa olevia kuvia ja videoita. Uutishuoneessa voit nähdä myös sosiaalisen median sisältöjä. Kaikki STT Infossa julkaistu materiaali on vapaasti median käytettävissä.Tutustu uutishuoneeseemme