Tokyo Gas Switches to Rimini Street Support for SAP Applications
Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced that Tokyo Gas Co., Ltd., Japan’s largest provider of city gas, has switched to Rimini Street support for its SAP BusinessObjects application. By switching to Rimini Street support, Tokyo Gas finds it now receives a vastly improved service model which is more comprehensive and responsive than what they had received before; the company can also maximize its current, stable SAP application without the need to upgrade just to stay fully supported, for a minimum of 15 years from the time the company transitioned to Rimini Street. Additionally, Tokyo Gas has realized significant savings in total maintenance costs when factoring in customized system support needs.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20181129005822/en/
Tokyo Gas Switches to Rimini Street Support for SAP Applications (Photo: Business Wire)
Seeking Better Service, Lower Costs and Increased Efficiency
Tokyo Gas has been using SAP BusinessObjects since 2005 to create reports by extracting data from their existing system. TOKYO GAS i NET CORP., the group that operates IT management for Tokyo Gas, had been searching for new, IT initiatives - including a cost effective maintenance solution. They were facing an expensive upgrade and the renewal of User Interfaces (UI) would require extra training after the updates were completed, adding cost and time to their internal IT team. Therefore, when the upgrade deadline was approaching, Tokyo Gas began exploring their enterprise software support options and ultimately switched to Rimini Street to optimize costs and maintain and maximize the life of their current system.
After moving to Rimini Street, the TOKYO GAS i NET CORP. team began receiving quick and precise responses from Rimini Street for their inquiries, allowing them to move through issues faster. Plus, Tokyo Gas had experienced a new found efficiency, because they could continuously leverage their current, robust system which is a familiar working environment.
“It has been a big concern that we were about to spend too much time and too many resources learning a new UI operation when the upgrade to the new release of SAP BusinessObjects was required,” said a spokesperson for the company who leads the labor group in the HR department of Tokyo Gas. “Since switching to Rimini Street, we will be able to continuously operate efficiently. Also, being able to run our current enterprise software without adjusting its functionality when we introduce Windows 10 next year, will greatly help with our productivity.”
Upgraded Support Model
Tokyo Gas, as with all Rimini Street clients, was assigned a senior level Rimini Street Primary Support Engineer (PSE), who average 15 years’ experience. Tokyo Gas also receives Rimini Street’s industry-leading service level agreement (SLA) guaranteeing a 15-minute response time for Priority 1 critical cases as well as access to a team of local engineers 24/7/365 to address any support issues.
“Rimini Street provides high quality support, including a designated support engineer, which has allowed us to operate swiftly with a smooth transition from the first day of onboarding to today,” said another spokesperson for the company who manages the SAP system in the corporate support group, corporate solution department of TOKYO GAS i NET CORP. “We have approached our Rimini Street team with some issues that we had in the past and received a rapid, accurate response; we were also provided information that had not been communicated to us before regarding certain issues, and having that transparency has been incredibly helpful. Furthermore, with Japan’s recent energy liberalization of gas markets and energy conservation progress, which has increased competition, the transition to digital innovation is required and having our Rimini Street team on board is one of the biggest advantages we have, obtaining their professional knowledge for the long-term as we continue to evolve will be crucial for our success.”
“The energy market is continuing to transform and progress, and staying on the forefront of new, innovative IT solutions is key to maintaining competitive advantage,” said Yorio Wakisaka, general manager Japan, Rimini Street. “Tokyo Gas has succeeded in taking the first step in innovative IT management, and can continue planning for the future. By switching to Rimini Street, Tokyo Gas has been able to unlock significant funds, maintain the value of their current SAP system and focus their internal resources to increase efficiency.”
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,700 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit http://www.riministreet.com follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI)
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, continued inclusion in the Russell 2000 Index in the future; changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; the final amount and timing of any refunds from Oracle related to our litigation; our need and ability to raise additional equity or debt financing on favorable terms; the terms and impact of our 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the success of our recently introduced products and services, including Rimini Street Mobility, Rimini Street Analytics, Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on 10-Q filed on November 8, 2018, which disclosures amend and restate the disclosures appearing under the heading “Risk Factors” in Rimini Street’s Annual Report on Form 10-K filed on March 15, 2018, and as updated from time to time by Rimini Street’s future Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.
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