Welch’s Leverages Rimini Street Support for its Oracle E-Business Suite and Oracle Database
Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products, today announced Welch’s, the processing and marketing subsidiary of the National Grape Cooperative, utilizes Rimini Street for support of its Oracle E-Business Suite (EBS) application and Oracle database software. By switching to Rimini Street, Welch’s avoided the time and expense of what they saw as an unnecessary upgrade just to continue their maintenance and support relationship with their vendor. The company is able to run its stable, robust Oracle system for a minimum of 15 years, from the time it transitioned to Rimini Street support, and kept the flexibility to upgrade if and when it makes business sense for the organization. In addition, Welch’s saved nearly one million dollars in annual maintenance and support costs, which enabled the company to invest in new strategic marketing initiatives and new product development. The organization has also been able to liberate its internal IT resources, freeing up time to create new application extensions for the business.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20181205005175/en/
Welch’s Leverages Rimini Street Support for its Oracle E-Business Suite and Oracle Database (Photo: Business Wire)
Reduce IT Spend, Increase Investment Initiatives for Growth
When Welch’s began reviewing its overall IT budget, their Oracle annual support and maintenance fees – which accounted for 12 – 15% of the organization’s total IT budget – stood out as the single largest item, excluding salaries. The company tried to re-negotiate with the vendor to seek fee reductions, particularly for unused modules on their current ERP, but an upgrade to the next software release was the only alternative.
Welch’s evaluated their upgrade options, including moving some applications to the cloud, but the company quickly determined that such upgrades would not reduce their costs or deliver significant business value. Since such upgrades were not a viable option at the time, due to the significant cost involved, and the organization needed a strategy that would support both increased business functionality and reduced costs, Welch’s sought alternative solutions for their enterprise software maintenance needs and selected Rimini Street support.
By moving to Rimini Street, Welch’s was able to redeploy the cost savings from their enterprise software support, to multiple growth areas across the business including IT, marketing and product development. For example, as a result of their significant savings, Welch’s IT department was able to hire a new security analyst and roll-out new security software. Their savings also allowed the company to invest in new marketing initiatives and develop new products to expand the company’s portfolio, such as Welch’s new sparkling Rosé.
Newly Improved Support and Strategic Partnership
Beyond cost savings, Welch’s found its enterprise software support vastly improved, far beyond what they had received with the vendor. Welch’s, as with all Rimini Street clients, was assigned a primary support engineer (PSE) with an average of 15 years' experience. Rimini Street has PSE’s around the world, who provide support 24/7 365 days a year, and a guaranteed service level agreement of 15-minute response time for all critical cases.
“Rimini Street takes ownership of the entire support experience, when we make a call someone is available to speak right away and works on a problem immediately, which has been a refreshing change,” said Dave Jackson, CIO of Welch’s. “Recently, our team was able to get a severe issue worked on quickly and had a resolution in one hour. Also our team is doing much less ticket and issue resolution tracking than we used to, and today we have the confidence to take on projects, such as our browser upgrade which we purposefully delayed when we were on vendor support. Welch’s traditionally views its relationships with technology vendors as partnerships, we don’t just enter into transactional relationships. With Rimini Street we know they will be a long-term trusted partner.”
“Welch’s, like many of our Oracle clients, determined their mission-critical system was meeting all their business needs and didn’t see value in upgrading at this time, and was looking to reduce costs, increase business value and receive premium support in comparison to the vendor-dictated roadmap they were following,” said Anthony DeShazor, senior vice president and chief client officer, Rimini Street. “When companies come to Rimini Street, they are not only receiving unparalleled support, but are also able to unlock significant funds that can be invested in more strategic initiatives as part of a business-driven roadmap, and with Welch’s, they were able to invest these cost savings across the organization, not just IT.”
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,700 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider. To learn more, please visit http://www.riministreet.com/, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn. (C-RMNI)
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, continued inclusion in the Russell 2000 Index in the future; changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; the final amount and timing of any refunds from Oracle related to our litigation; our need and ability to raise additional equity or debt financing on favorable terms; the terms and impact of our 13.00% Series A Preferred Stock; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the success of our recently introduced products and services, including Rimini Street Mobility, Rimini Street Analytics, Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on 10-Q filed on November 8, 2018, which disclosures amend and restate the disclosures appearing under the heading “Risk Factors” in Rimini Street’s Annual Report on Form 10-K filed on March 15, 2018, and as updated from time to time by Rimini Street’s future Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.
© 2018 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.
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