Innovative Support AI “Neo” Launches in the New Customer App from PLAN-B NET ZERO12.12.2025 10:00:00 EET | PLAN-B NET ZERO | Press release
Zug/Berlin, December 12, 2025 – With “Neo”, PLAN-B NET ZERO is introducing a new generation of digital customer support: an AI that answers energy-related questions in real time, resolves requests automatically and is available around the clock. Faster, more precise and more personal than traditional service models. Neo supports users in all energy matters: from tariff and billing enquiries to meter readings, consumption analyses and personalised saving tips. This is made possible through highly conversational voice technology combined with deep energy expertise. The support is exclusively integrated in the Neo app. All data is stored in Germany, securely encrypted and fully compliant with GDPR. Users retain complete control over their data at all times. Support at your fingertips, no waiting, no opening hours Neo understands complex contexts, delivers clear answers within seconds and resolves many requests fully automatically. “Neo is not a project but a system – continuously trained,

















