The Usabilla Customer Experience Winners of 2018
28.9.2018 14:45:00 EEST | Business Wire | Press release
Every year, during the Global Exchange, Usabilla organizes, this time together with Accenture, an Award Session to recognize and celebrate the most innovative and customer-centric organizations that work with a Voice of Customer solution.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20180928005218/en/
Usabilla Global Exchange Awards 2018 (Photo: Usabilla)
After a thorough examination, two nominees per category were selected.
- For the Most Innovative Implementation, the nominees were DHL and Sandvik.
- For the Most Customer-Centric Organization Award, the nominees were FedEx (also called TNT) and Centraal Beheer.
After presenting the nominees and their case, Usabilla invited participants to vote through their own survey system, live during the event with a QR-code. Right after that, the winners were announced live at the event taking place in Amsterdam.
Usabilla is pleased to now formally announce the winners!
DHL Named Most Innovative Implementation
DHL was chosen for the Most Innovative Implementation thanks to their out-of-the-box way of implementing Usabilla. In this short video DHL presents their submission.
They’ve incorporated Usabilla on the handhelds of their delivery teams to gauge their opinion on the usability/UX of different applications that are installed on those handhelds. This is a unique use of the Usabilla platform that connects the offline delivery space with digital. Not only does this enable a direct communication line between couriers and the operational teams behind them, but also it gets packages even faster to their destination.
In Nicole Rem’s own words, Manager Operations Systems at DHL: "We contacted Usabilla and together we created this new product that's a website but with the look and feel of an application. You can find it on every single courier device and it enables them to share their thoughts and ideas on the spot every day, day in and day out. So for me, it feels like I'm in the car with every courier on a daily basis because I get feedback from everybody throughout the country.”
Centraal Beheer Named Most Customer-Centric Organisation
This year’s award for Most Customer-Centric Company goes to Centraal Beheer (Achmea), in this short video you can view their submission.
The Dutch insurance company makes the bold statement that excellent CX is as important as revenue. This philosophy is in practice in all layers of the organization and is even reflected in the mission statement. Improving CX is part of everyone’s daily job and it is taken into account all the way from product design (MVP) to customer support and service.
As Thomas van den Berg, UX & CRO Specialist at Centraal Beheer puts it: “We made sure that the online feedback that we gather is delivered directly to the teams responsible for the optimization that means those teams are in contact with the emotions of our customers and they can act on it. Next to the online feedback that we gather through Usabilla, we also gather feedback from our other channels, for example from our usability lab, to make sure that our omnichannel experience is excellent.”
Global Exchange 2019 Awards
Usabilla looks forward to meeting and welcoming the CX professionals at next year’s edition of the Global Exchange, in the meantime Usabilla is grateful and proud to have presented all the nominees!
You can view all the nominee’s submission in their short introduction video’s:
- Most Innovative Implementation: DHL and Sandvik
- Most Customer-Centric Organization: FedEx and Centraal Beheer Achmea
About Usabilla
Usabilla empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps and emails. Enterprises acquire the ultimate solution to capture the voice of their customers, collect quantitative along with qualitative data, and turn insights into actions that drive success.
With Usabilla, start asking Why
To view this piece of content from cts.businesswire.com, please give your consent at the top of this page.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180928005218/en/
Contact information
Usabilla
Julia Pilkes, Field Marketing Manager EMEA
email: julia.pilkes@usabilla.com
About Business Wire
For more than 50 years, Business Wire has been the global leader in press release distribution and regulatory disclosure.
Subscribe to releases from Business Wire
Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Business Wire
Enry’s Island Unveils “Enry’s Island Adventures”: Venture Capital Becomes a Videogame and Launches the “Strap” Movement on Kickstarter3.4.2026 10:47:00 EEST | Press release
Enry’s Island SpA (WBAG: EIOS), the world’s first publicly traded Venture Builder, today announced the upcoming Kickstarter launch of Enry’s Island Adventures (EIA), developed by its New York-based portfolio company, Enry’s Island Adventures LLC. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260402548535/en/ The game is designed to make venture capital accessible to new generations, transforming startup creation into an engaging and social gaming experience. After three years of R&D, EIA introduces a "bleisure" model (business + leisure): players learn to launch and manage startups through gameplay that includes real business KPIs, a customizable and evolving personal island, synchronous and asynchronous multiplayer modes, social events, and community-driven seasonal missions. The “VC revolution”: teaching and democratizing through play "I agree with Elon Musk that the best way to teach is through a video game, and this is
SES Announces Results of the Annual General Meeting2.4.2026 17:49:00 EEST | Press release
SES (the “Company”) held the Annual General Meeting (“AGM”) of Shareholders today in Betzdorf, Luxembourg. Following the recommendations made by the Board of Directors of SES, the shareholders have voted in favor of all resolutions, including the Company’s 2025 annual accounts and the proposed annual dividend of EUR 0.50 per A-share (EUR 0.20 per B-share). The total dividend amount comprises the interim dividend of EUR 0.25 per A-share (EUR 0.10 per B-share), which has already been paid to shareholders on October 16, 2025. The final dividend of EUR 0.25 per A-share (EUR 0.10 per B-share) will be paid to shareholders on April 16, 2026. “I would like to sincerely thank our shareholders for their active engagement, visionary support and continued confidence in SES’ strategy,” said Adel Al-Saleh, CEO of SES. “The outcomes of today’s AGM underscore our shared commitment to a bold multi-orbit approach, with Medium Earth Orbit as the strategic backbone of a dynamically evolving global interco
Forrester: Three Years Into GenAI, Enterprises Are Still Chasing Its True Transformative Value2.4.2026 17:00:00 EEST | Press release
According to Forrester’s (Nasdaq: FORR) latest report, Accelerate Your AI Voyage, most enterprises are struggling to turn growing AI adoption and investment into measurable business impact. One of the key factors holding businesses back is low artificial intelligence quotient (AIQ) — Forrester’s measure of AI aptitude — with many employees lacking a clear understanding of how to use AI. Other barriers include an overemphasis on productivity-focused use cases, difficulty measuring impact, and siloed adoption within individual functions. While these challenges can leave firms frozen in doubt or indecision, the wait-and-see approach to AI adoption is no longer viable. To unlock AI’s full potential, organizations need to focus on four key areas: Define the business outcomes and success metrics for what they want AI to achieve; identify specific use cases for AI deployment aligned to those business outcomes; establish a structured runway to plan, test, and strategically time the deployment
Andersen Consulting Adds Multiplica2.4.2026 16:30:00 EEST | Press release
Andersen Consulting enters into a Collaboration Agreement with Multiplica, a digital consulting firm that helps organizations design, build, and scale impactful digital experiences. Founded in Spain with a presence in Latin America and the U.S., Multiplica focuses on user research and discovery, customer experience research, digital strategy, data modeling and analysis, report automation and data visualization, conversion rate optimization, product design, and user experience design. The firm helps organizations accelerate digital transformation by building digital capabilities, teams, and assets that advance expertise across digital products, consulting, and talent development. Multiplica enables clients to forecast emerging trends in digital experience and transform their businesses through enhanced digital channels and customer engagement. “Collaborating with Andersen Consulting represents an exciting opportunity to extend our reach and impact,” said David Boronat, CEO of Multiplica
Brightfin Unifies Brand Following Proven Optics Merger, Delivering a New Standard for Technology Cost Optimization2.4.2026 16:00:00 EEST | Press release
Brightfin today announced that, following its merger with Proven Optics, the combined company will operate under a single brand: Brightfin. The unified company brings together deep expertise in Technology Expense Management (TEM) and IT Financial Management (ITFM) to help organizations better understand, manage, and reduce total technology spend. Technology spending will exceed $6 Trillion this year, and for most organizations, it remains one of the least understood. CIOs can tell you what they’re spending. Far fewer can tell you whether it’s working. “Over the past several months, we’ve brought these two businesses together around a shared purpose: help enterprise businesses better understand and optimize their technology spend,” said Joel Martins, CEO of Brightfin. “What we are seeing now is a shift. Visibility alone isn’t enough. Teams need to be able to act, tied to real financial outcomes. See Clearly. Spend Better. That is our north star, and that is what our platform is built to
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom