Airship Appoints Michael Lavoie as Senior Vice President of Customer Success
Customer engagement company Airship today announced Michael Lavoie has joined its executive leadership team as its senior vice president of customer success. In this role, Lavoie will lead Airship’s global customer success team with responsibility for all post-sale customer relationships and the delivery of all services provided to Airship’s customers. He will report directly to CEO and president Brett Caine.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20191218005177/en/
Michael Lavoie, Senior Vice President of Customer Success, Airship (Photo: Business Wire)
Lavoie brings more than 20 years of experience leading global customer services organizations for marketing technology companies, delivering creative, client-focused solutions that drive revenue growth and improve customer satisfaction. Most recently Lavoie was chief customer officer at Marketing Evolution, a leading provider of online-to-offline marketing attribution software. Prior to that, Michael was SVP of customer success at data visualization and marketing operations software company TapClicks. At Ebay Enterprise Marketing Solutions, Lavoie was responsible for integrating three distinct companies — email, marketing data management and mobile — into a single operating unit, while streamlining its customer success organization to improve the quality and timeliness of client support. Lavoie held multiple executive leadership roles in his 14 years at Epsilon, including EVP of Global Digital Operations where he oversaw digital services delivery across all geographies, and participated in the acquisition and integration of several companies.
“Michael’s incredible depth of experience in building and leading world-class customer success organizations are of tremendous value to Airship and our customers,” said Brett Caine, CEO and president, Airship. “As the newest member of our executive leadership team, Michael’s track record in multichannel marketing services, operational excellence and developing talent will be of tremendous benefit to our company and the global brands we serve.”
“Across the globe, customer experience is as crucial as a company’s product or services and mobile engagement is leading the way to truly achieving digital transformation,” said Michael Lavoie, SVP of customer success, Airship. “I look forward to scaling our incredibly talented customer success teams and services offerings to ensure all clients around the globe have the expertise, support and technical resources to exceed their goals and reap greater business value.“
About Airship
Marketing and digital experience teams at thousands of the world’s most admired companies rely on Airship’s Customer Engagement Platform to create deeper connections with customers by delivering incredibly relevant, coordinated messages across channels.
Founded in 2009 as a pioneer in push notifications, Airship now gives brands the user-level data, engagement channels, AI orchestration and services they need to deliver push notifications, emails, SMS, in-app messages, mobile wallet cards and more to exactly the right person in exactly the right moment — building trust, boosting engagement, driving action and growing value.
Learn more about our Customer Engagement Platform, read our blog or follow us on Twitter, LinkedIn, Facebook and Instagram.
To view this piece of content from cts.businesswire.com, please give your consent at the top of this page.
View source version on businesswire.com: https://www.businesswire.com/news/home/20191218005177/en/
Contact information
Media Contacts:
Danielle Stickler
Bateman Group
+1 415-749-9124
airship@bateman-group.com
Corey Gault
Airship
+1 503-206-9164
corey@airship.com
EMEA:
Nina Meyer
Airship
+33 1 44 56 87 10
nina.meyer@airship.com
About Business Wire
For more than 50 years, Business Wire has been the global leader in press release distribution and regulatory disclosure.
Subscribe to releases from Business Wire
Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Business Wire
Alipay+ and Kaspi.kz Enhance International Payment Acceptance in Kazakhstan13.8.2025 08:01:00 EEST | Press release
Alipay+, Ant International’s global wallet gateway, and Kaspi.kz, the leading super app in Kazakhstan, have enabled international cross-border QR payment acceptance in Kazakhstan. Users of 12 Alipay+-enabled payment apps can scan-to-pay via Kaspi QR, which has the largest nationwide merchant coverage, from shopping, F&B and attractions, to convenience stores, medical services and even stores in smaller villages and towns. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250812116781/en/ Alipay+ partners can scan at Kaspi.kz merchants across Kazakhstan Kazakhstan becomes the first country in Central Asia to accept Alipay+, enabling local merchants to leverage the country’s digital payment infrastructure to benefit from tourism growth by accepting more international payment options. In the first half of 2025, Kazakhstan welcomed a record 7.5 million international visitors. Travellers from China, Germany and South Korea are among
Ant International Shares Local Investment, AI Innovation and Partnerships Growth Strategy at MyFintech Week 202513.8.2025 04:48:00 EEST | Press release
Ant International: This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250812873954/en/ Making payments at Stellar Coffee, a cafe in Kuala Lumpur popular with tourists, is now easier for users of Alipay+'s 15 partner e-wallets across key travel markets such as Singapore and Indonesia Increasing Investments in Ant International's Digital Business Centre in Kuala Lumpur Ant International, headquartered in Singapore, has been expanding its human and technology investments in Malaysia as a regional technology and commercial hub. The Ant International Digital Business Centre in Kuala Lumpur, created in 2024, now houses close to 800 engineers and professionals working across AI R&D, technology, security, product development and customer service to serve Ant's global clients. "We are accelerating hiring in Kuala Lumpur, and expecting another 25% staff growth in the coming months," said Feagin. According to Feagin, Ant International's in
Venture Global Statement on Shell Arbitration Decision12.8.2025 23:51:00 EEST | Press release
Today, Venture Global issued the following statement in response to the positive tribunal decision on the arbitration proceeding with Shell: “We are pleased with the tribunal’s determination which reaffirms what Venture Global has maintained from the outset--the plain language in our contracts, mutually agreed upon with all of our customers, is clear. We have consistently honored these agreements without exception. Our industry and the investors and lenders who underpin it, all rely on respect for both the sanctity of negotiated contracts and the experienced, objective regulatory and legal bodies that govern it. These principles will ensure our industry remains dynamic, fair and competitive, enabling the innovation and breakthroughs that benefit all market participants and the customers we serve. Venture Global’s unique ability to incrementally export commissioning cargoes during the construction of our facilities has brought LNG to the market years faster than ever before and strength
Celonis Named a Leader in Process Intelligence Software12.8.2025 19:18:00 EEST | Press release
Celonis, a global leader in Process Mining, today announced it has been named a Leader in The Forrester Wave™: Process Intelligence Software, Q3 2025. According to the report, “Celonis is best suited to clients looking for a sophisticated platform that supports enterprise-wide process intelligence and control to transform operations.” Forrester also cited Celonis’ trailblazing role in the category, noting its early adoption of graph databases, an additional object-centric view of process performance, and an extended marketplace of partner-built solutions. “We are honored to be named a Leader in The Forrester Wave: Process Intelligence. This recognition is only possible because of the dedication and commitment of our customers, partners and Celonauts,” said Carsten Thoma, President and Board Director, Celonis. “Enterprise AI is set to reinvent operations. To deliver on its full potential, AI needs to understand how each business runs and how to make it run better. Our Process Intelligen
Empowering Developers to Monetize Anywhere: Xsolla Expands Platform Support for Cross-Platform Direct-to-Consumer Commerce12.8.2025 19:00:00 EEST | Press release
Xsolla, a global commerce company helping developers launch, grow, and monetize their games, announces today a major expansion of its platform support capabilities, reinforcing its position as the premier provider of cross-platform monetization solutions for developers. With the latest SDKs for Windows Stores and the Epic Games Store, a new strategic partnership with Pley, and the launch of the Xsolla Discord Bot, developers can now implement secure, streamlined commerce across PC, mobile, web, and community platforms. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250812673202/en/ (Graphic: Xsolla) Key Platform Expansions Now Available to Developers: SDK for Windows stores PC developers can access flexible monetization tools via Xsolla SDK for Windows Stores, offering seamless checkout flows and cross-platform SKU synchronization for multiplatform titles available on Windows across a variety of game stores. Setup is streaml
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom