Tecnotree Sensa Wins First AIML Driven Customer Experience Deal with Tier-1 LATAM Operator
Tecnotree, a global digital platform and services leader for 5G and cloud-native technology, announced the winning of its first deal for the Customer 360 MDM platform RFP with the Tecnotree Sensa Intelligence platform, launched just two months ago. Tecnotree has been chosen for this project by a Tier 1 Operator in Latin America, for the company’s customer data consolidation system based on the Tecnotree Sensa Intelligence platform.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20230404005706/en/
Tecnotree Sensa Wins First AIML Driven Customer Experience Deal with Tier-1 LATAM Operator (Photo: Business Wire)
Tecnotree Sensa is a new AI-enabled technology that cuts across the Tecnotree portfolio to enable the creation of configurable AI solutions that will humanize digital experiences with intelligence, across telcos as well as other industry verticals such as healthcare, education, sports, financial services, entertainment, gaming, and reality. Tecnotree Sensa AI-enabled digital experiences provide 5G & AI deepening customer engagement & improving operational efficiency, helping harness 5G driven monetization.
This agreement with a long-standing customer proves Sensa’s cross-sell and up-sell capabilities across Tecnotree’s digital portfolio. Tecnotree is set to deliver a comprehensive solution to the operator's need for centralizing customer information across their Business Support Systems (BSS) platforms. This solution will consolidate and update data from various legacy CRM (Customer Relationship Management) and billing bases, while seamlessly integrating into their customer interaction channels and backend platforms. Tecnotree's proposed Intelligent Customer 360 solution powered by Sensa will provide a single view across multiple backend CRM, billing, and legacy applications, consolidating information from multiple platforms in real-time, and automatically resolving key business entities to create a temporal and longitudinal view of the customer. This aggregated and highly dynamic customer view will enable the company to solve not only their challenges in providing a single view of the customer but will also enable them to gain visibility into their customer experience KPIs.
The implementation of the proposed solution will result in the following benefits:
- Consolidation of customer information in a single application, improving the quality and reliability of data presented across different channels.
- Deep insights and knowledge about the customer aggregated from various backend systems including CRM, billing, and legacy applications.
- Digitization and exposure of customer information for both front-end and legacy systems, enhancing the speed at which users can validate customer data.
- Reduction of sales and post-sales management errors by ensuring correct customer data is presented through a comprehensive 360-degree view.
- Increased customer satisfaction through improved identification and consolidation of their information.
- Acceleration of information aggregation via Sensa's Low Code/No Code AI Platform that enables orchestration between heterogeneous applications.
- Simplified integration with an open digital platform based on TMForum Open Digital Architecture standards and Open APIs.
"We are thrilled to have been chosen to implement our latest AI software, the Sensa Intelligence platform. This innovative platform will work seamlessly across Tecnotree's digital portfolio and technologies, spanning a wide range of Digital BSS Suite for telcos", said Padma Ravichander, CEO of Tecnotree. "This partnership is a significant step forward for Tecnotree and demonstrates our commitment to delivering innovative solutions that help our customers stay competitive in a rapidly changing digital landscape. The cutting-edge technology will enable the customer to leverage our portfolio of products and services while keeping customer sentiments at the forefront of their digital experiences."
About Tecnotree
Tecnotree is a 5G-ready digital Business Support System (BSS) player, with AI/ML capabilities and multi-cloud extensibility. Tecnotree is among the first companies in the world to be Platinum Certified by TM Forum Open API standards, and our agile and open-source Digital BSS Stack comprises the full range (order-to-cash) of business processes and subscription management for telecom and other digital services industries creating opportunities beyond connectivity. Tecnotree also provides Fintech and B2B2X multi-experience digital marketplace to its subscriber base through the Tecnotree Moments platform to empower digitally connected communities across gaming, health, education, OTT, and other vertical ecosystems. Tecnotree is listed on Helsinki Nasdaq (TEM1V).
For more information, please visit www.tecnotree.com or social media channels – LinkedIn I Facebook I Twitter I YouTube
To view this piece of content from cts.businesswire.com, please give your consent at the top of this page.
View source version on businesswire.com: https://www.businesswire.com/news/home/20230404005706/en/
Contact information
Padma Ravichander, Tecnotree CEO
Email: marketing@tecnotree.com
About Business Wire
For more than 50 years, Business Wire has been the global leader in press release distribution and regulatory disclosure.
Subscribe to releases from Business Wire
Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Business Wire
Riyadh to Host the First Edition of BIO Middle East10.9.2025 21:01:00 EEST | Press release
The Saudi Ministry of Health has announced the launch of the first edition of BIO Middle East, the region’s pioneering event dedicated entirely to biotechnology. The event will take place from May 11 to 13, 2026, co-locating with CPHI Middle East at the Riyadh Exhibition and Convention Centre. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250910348484/en/ Riyadh to Host the First Edition of BIO Middle East (Graphic: AETOSWire) A first of its kind for the region, the event reinforces the Kingdom’s leadership in this fast-growing sector and underscores its commitment to becoming a regional and global hub for pharmaceuticals and life sciences. As part of a global series of landmark BIO gatherings that bring together leaders, innovators, and investors from across the world, BIO Middle East will extend this world-class platform for partnership and innovation to the region for the very first time. The BIO Middle East exhibition a
SingleStore Announces Growth Buyout Led by Vector Capital10.9.2025 20:00:00 EEST | Press release
SingleStore, Inc. (“SingleStore” or the “Company”), the leading data platform for enterprise AI, today announced it has entered into an agreement with Vector Capital Management, L.P. (“Vector”), a private equity firm with a nearly three decade track record leading transformational investments in established technology businesses, in which Vector will lead a growth buyout of SingleStore. Raj Verma, SingleStore’s Chief Executive Officer, and the Company’s established management team, who together have decades of experience in leading fast-growth, AI-first enterprise technology companies, will continue to lead the business. Long-term SingleStore shareholders including Google Ventures, Dell Technologies Capital, IBM, and REV Venture Partners will remain as investors in SingleStore. Several Vector Capital limited partners such as Adams Street Partners, J.P. Morgan Asset Management, the External Investing Group (XIG) at Goldman Sachs Asset Management, Angeles Investments, Lexington Partners,
FIA President Mohammed Ben Sulayem Leads Fight Against Online Abuse, Bringing Global Leaders Together in Stockholm10.9.2025 19:22:00 EEST | Press release
The Fédération Internationale de l'Automobile (FIA), the global governing body for motorsport and the federation for mobility organisations worldwide, has welcomed industry experts and thought leaders to Stockholm, Sweden, for the second global United Against Online Abuse (UAOA) conference. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250910299906/en/ FIA President and UAOA Founder, Mohammed Ben Sulayem, speaking at the second global United Against Online Abuse (UAOA) conference. Bringing together voices from the world of sport, politics, and social media, the coalition reaffirmed their collective commitment to combatting online abuse, welcoming new members and sharing knowledge, innovation, and tools to accelerate progress in tackling this digital threat. Joined by high-profile attendees united in UAOA’s mission of eradicating online hate and creating a safer digital environment, FIA President and UAOA Founder, Mohammed B
Verimatrix and Velocix Team Up to Fight CDN Piracy10.9.2025 18:45:00 EEST | Press release
Regulatory News: Verimatrix, (Euronext Paris: VMX), the leader in powering the modern connected world with people-centered security, today announced a strategic collaboration with Velocix, the market’s premier carrier-grade CDN software provider, to help streaming providers combat piracy, boost paid video subscriptions, and cut CDN costs. This joint initiative provides streaming providers with the means to detect, deny, and prevent unsanctioned usage of CDN capacity by third parties. CDN leeching, where unauthorized users consume content directly from the network without paying for it, is a critical and costly challenge for video service providers. Verimatrix Streamkeeper™ Counterspy protects the client side, ensuring only legitimate users can access content, by providing string app authentication, protecting content keys, and safeguarding the token exchange. Velocix’s Carrier-Grade CDN and Video Analytics Platform bring powerful server-side features, including advanced tokenization sc
Home-Compostable ButterFresh ™ Parchment Marks New Step in ProAmpac’s Sustainability Journey10.9.2025 18:14:00 EEST | Press release
ProAmpac, a global leader in flexible packaging and material science, proudly announces that its ButterFresh Parchment has earned the OK compost HOME certificate by TÜV AUSTRIA. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250910223002/en/ ProAmpac's ButterFresh Parchment has earned the OK compost HOME certificate by TÜV AUSTRIA. ButterFresh Parchment is a wax-free, PFAS non-intent printed butter wrap designed for compostability without compromising performance and runability during the packing step. This parchment protects butter, margarine, and other oil-based solid products with superior grease resistance and excellent dead-fold properties, locking in freshness and reducing air exposure. “Earning the OK compost HOME certificate by TÜV AUSTRIA underscores our commitment to delivering packaging solutions that combine performance, process efficiency, and environmental responsibility,” said Ray Recchia, global innovation ma
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom