Changes to the Digital and Population Data Services Agency’s service times starting 22 May 2023
17.5.2023 14:00:00 EEST | Digi- ja väestötietovirasto | Press release
“We strive to have our customers use our electronic services as much as possible while we continuously develop them. People do still need personal advice sometimes. That’s why we are extending the hours of our telephone service. We are now expanding the hours of our telephone service on Mondays, and in the future our aim is to extend our telephone service hours on other weekdays as well”, says Heidi Rantatulkkila, Head of Unit for Individual Customers at the Digital and Population Data Services Agency.
Our other telephone services are available as before:
- Public Service Info telephone service: weekdays from 8 am to 9 pm and Saturdays from 9 am to 3 pm)
- Telephone service in Northern Sámi: Tuesdays from 9 am to 11 am
- Address service telephone: every day from 8 am to 10 pm
- Telephone service for organisational customers: weekdays from 10 am to 3 pm
Phone numbers for private customers are available at https://dvv.fi/henkiloasiakkaiden-asiakaspalvelu
Changes to walk-in service hours from 1 June 2023
Summer brings changes to walk-in service hours as well. Most matters do not require a visit to a Digital and Population Data Services Agency service location and can be handled electronically or by telephone instead.
Only marriage ceremonies, the registration of foreigners’ personal data, certain notary public services and official-assisted registration of the right to create a mandate in Suomi.fi e-Authorizations require visiting our customer service in person.
Check out our services requiring a visit: https://dvv.fi/en/services-requiring-a-visit
We mainly offer the services that require a visit by appointment, so please book one in advance.
If you do not have an appointment booked with our customer service,
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About Digi- ja väestötietovirasto
Digital and Population Data Services Agency (The Finnish Digital Agency)
Digital and Population Data Services Agency (The Finnish Digital Agency) promotes the digitalisation of society, secures the availability of information and provides services related to customers’ life events.
The Digital and Population Data Services Agency (The Finnish Digital Agency) sees to the maintenance of the Population Information System, which is the foundation for our society, and to the digitalisation of society. The agency’s tasks include civil marriages, name and address changes, guardianship and administrative guardianship, maintenance of the Population Information System, development of solutions for electronic identification, as well as the development and maintenance of centralised support services for e-services. E-service support services include the Suomi.fi Web Service, electronic messages from authorities (Suomi.fi Messages) as well as authorisation for acting on behalf of another party (Suomi.fi e-Authorization).
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