Infobip integrates Google Vertex AI into RCS to offer conversational AI
Global communications platform Infobip now offers businesses and brands access to conversational AI and AI-enabled chatbots on RCS Business Messaging through a new integration with Google Vertex AI. As pioneers in global omnichannel communications, Infobip is leading the market with innovative solutions.
As consumers look for a deeper connection with the brands they buy from, rich conversational messaging channels such as RCS Business Messaging are growing quickly. However, businesses and brands need to be able to offer advanced communications services such as conversational AI and chatbots to deliver personal, relevant, and conversational messaging experiences to their customers.
Now with RCS Google Vertex AI, businesses cancreate conversational experiences and chatbots for their customers that enhance engagement and drive conversions. By leveraging AI capabilities within RCS, Infobip empowers businesses to automate processes, provide personalized, instant support, and deliver tailored interactions, ultimately improving ROI, customer satisfaction, and loyalty.
Ivan Ostojić, Chief Business Officer at Infobip, said:“RCS is one of the key communication channels that businesses and brands are increasingly using to communicate with their customers given its ability to provide a rich experience natively available on customer phones. As experts in omnichannel messaging and with an unmatched portfolio of telecom partners across the globe, we can ensure that RCS messages, and messages across any other channel, are safely and securely delivered to customers everywhere. The combination of our RCS expertise and partner network, the power of Google’s Vertex AI, and client industry knowledge and customer insights guarantee conversational RCS interactions that will help set brands apart from their competition.”
Google Vertex AI is a machine learning (ML) platform developed by Google Cloud. It helps software providers to easily build, train, and manage ML models and AI applications by providing all the tools and services required in a single platform.
Building an RCS chatbot with Vertex AI will enable businesses and brands to create intelligent bots that can deal with a range of queries, transactions, and customer support issues across the entire customer lifecycle. Rather than building separate chatbots for each use case, all can be serviced in a single messaging thread on RCS Business Messaging.
About Infobip
Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240619244090/en/
Contacts
Andrej Mendaš
Global Corporate PR Manager
Andrej.Mendas@infobip.com
Subscribe to releases from Business Wire
Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Business Wire
In response to customer demand, Textron Aviation adds Starlink high-speed internet availability to Cessna Citation Sovereign and Sovereign+10.7.2025 17:00:00 EEST | Press release
Textron Aviation Inc., a Textron Inc. (NYSE: TXT) company, today announced an additional high-speed internet connectivity solution for the Cessna Citation Sovereign and Sovereign+ following the Federal Aviation Administration’s (FAA) issuance of AeroMech’s Supplemental Type Certificate (STC) for Starlink high-speed internet connectivity. AeroMech’s STC utilizes Starlink’s constellation of Low Earth Orbit (LEO) satellites to provide more reliable connectivity over land, water and remote areas, where traditional in-flight Wi-Fi may not have service. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250515821047/en/ Textron Aviation announced an additional high-speed internet connectivity solution for the Cessna Citation Sovereign and Sovereign+ following the Federal Aviation Administration’s (FAA) issuance of AeroMech’s Supplemental Type Certificate (STC) for Starlink high-speed internet connectivity. (Photo: Textron Aviation) “W
Cirium Announces New Global Head of Cirium Ascend Consultancy10.7.2025 16:55:00 EEST | Press release
Cirium, the world’s most trusted source of aviation analytics, is pleased to announce the appointment of Stephen Burnside as Global Head of Consultancy at Cirium Ascend Consultancy, effective September 30, 2025. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250710338899/en/ Stephen Burnside, Global Head of Consultancy, Cirium Ascend Stephen joins Cirium from Rolls-Royce, where he served as Chief Economist and VP of Strategic Intelligence, using a wide range of strategic and real-time data and analysis to inform decision-making. With a wealth of experience and a particular focus on digitisation, as well as a proven track record in delivering key insights and solutions within the aviation sector, Stephen is set to lead Ascend Consultancy into its next phase of growth and innovation. This leadership transition comes as Rob Morris, Cirium’s widely respected Global Head of Consultancy, prepares to retire on August 31, 2025. Rob’
Andersen Consulting Adds Collaborating Firm GMS10.7.2025 16:30:00 EEST | Press release
Andersen Consulting is broadening its cybersecurity offering through a collaboration with GMS, a cybersecurity integrator headquartered in Ecuador with presence in Colombia and Peru. Founded in 1978 and led by Executive President Esteban Lubensky, GMS is recognized for its expertise in delivering services such as managed SOC, incident response, ethical hacking, IT governance, and regulatory compliance. The firm also supports clients in the acquisition, implementation, and management of leading cybersecurity technologies, working primarily with medium to large-sized organizations, especially in the finance and public sectors. “We drive continuous improvement in cyber risk management by developing practical, adaptive solutions that address each client’s specific needs,” said Esteban. “As a collaborating firm of Andersen Consulting, we look forward to expanding our reach beyond Latin America and reinforcing our commitment to delivering high-quality, results-driven services.” “GMS’ extensi
Prometheus Fuels Hits Major Commercial Milestone10.7.2025 16:00:00 EEST | Press release
Prometheus Fuels (Prometheus), the company making low-cost carbon-neutral fuels from direct air capture and renewable electricity, today announced it has reached commercial readiness for its proprietary e-Fuel production system. The company’s Titan Forge Alpha prototype has successfully integrated a full-scale 50-cell Faraday Reactor validating its core technology at TRL 9, the highest benchmark for real-world deployment and system maturity. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250710099048/en/ Prometheus Fuels' Titan Forge Alpha prototype has successfully integrated a full-scale 50-cell Faraday Reactor validating its core technology at TRL 9, the highest benchmark for real-world deployment and system maturity. With this milestone, Prometheus becomes the only company capable of producing low-cost carbon-neutral e-Fuel using direct air capture (DAC) and intermittent renewable energy, fully off-grid. With this milest
Liquid AI Releases World’s Fastest and Best-Performing Open-Source Small Foundation Models10.7.2025 16:00:00 EEST | Press release
Liquid AI announced today the launch of its next-generation Liquid Foundation Models (LFM2), which set new records in speed, energy efficiency, and quality in the edge model class. This release builds on Liquid AI’s first-principles approach to model design. Unlike traditional transformer-based models, LFM2 is composed of structured, adaptive operators that allow for more efficient training, faster inference and better generalization – especially in long-context or resource-constrained scenarios. Liquid AI open-sourced its LFM2, introducing the novel architecture in full transparency to the world. LFM2’s weights can now be downloaded from Hugging Face and are also available through the Liquid Playground for testing. Liquid AI also announced that the models will be integrated into its Edge AI platform and an iOS-native consumer app for testing in the following days. “At Liquid, we build best-in-class foundation models with quality, latency, and memory efficiency in mind,” said Ramin Has
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom