Finnair and DNA expand their cooperation — responsible lifecycle service covers thousands of mobile terminals

Finnair has already transferred its communications and network solutions to DNA. DNA provides Finnair with global communications solutions and next-generation network solutions. DNA’s Device as a Service further rounds out the comprehensive service provided to Finnair. Finnair’s personnel are often on the move — effective mobile devices are key to serving the company’s customers. In addition to Finland, deliveries and maintenance services for the mobile devices provided by DNA cover Sweden, Denmark and Estonia.

DNA’s Device as a Service (DaaS) is a mobile device procurement model that provides an alternative to devices purchased with a one-time payment or under a payment plan. Under the DaaS model, customers get the mobile devices they want, complete with lifecycle services, such as maintenance services including a replacement or loan device, extended warranty, screen insurance and device registration for the contract period, all for a monthly fee.

At the end of the contract period, customers may return or redeem the device. When a device is returned, it is also ensured that it is erased securely. DNA customers can opt for either a standard or modular service device model. The standard service device model comes with a bundle of the most popular lifecycle services, preselected for the customer’s device. It includes the same services for everyone. The modular service device model, on the other hand, can be customised to each customer’s requirements. This enables the customer to exclude certain components and focus on the services that are the most relevant to them without incurring any costs for superfluous services.

“DNA’s modular service device model enabled us to select the mobile device services that best fit our needs. Together with DNA, we designed a service model that is perfectly suited to our organisation. The costs are predictable and transparent throughout the contract period, making them easy to manage. The devices will be securely erased and appropriately recycled at the end of the contract period. In addition, through the DNA Business app, Finnair personnel will have access to the services we have purchased. Procuring mobile devices as a service is a responsible choice, as it takes the entire lifecycle of the device into consideration,” says Tiina Flytström, Vice President, of Common platforms at Finnair.

“We have developed our services to meet the business needs of our customers in Finland, the other Nordic countries and globally, and we are delighted that our partnership with Finnair that began last year is now expanding to lifecycle services for mobile devices. This enables us to build an extensive service package for Finnair that meets their business needs and will serve them in the future, too,” says Mari Eklund, Vice President of Communication Solutions, DNA's corporate business.

 

Additional information:

Mari Eklund, Vice President of Communication Solutions, DNA's corporate business, tel. +358 (0)44 044 7779, mari.eklund@dna.fi
DNA Communications, tel. +358 (0)44 044 8000, viestinta@dna.fi
Finnair’s Corporate Communications, tel. +358 (0)9 818 4020, comms@finnair.com

DNA is one of the leading telecommunications companies in Finland. Our mission is to connect you to what matters most. We offer connections, services and devices for homes and workplaces, contributing to the digitalisation of society. DNA’s customers have been among the most active users of mobile data in the world for years. DNA has approximately 3.6 million subscriptions in its fixed and mobile communications networks. The company has been awarded numerous times as an excellent employer and family-friendly workplace. In 2022, our net sales were EUR 997 million. We employ about 1,700 people throughout Finland. DNA is part of Telenor Group, the leading telecommunications company in the Nordic countries.  For more information, visit www.dna.fi or follow us on Twitter @DNA_fi, Facebook @DNA.fi and LinkedIn @DNA-Oyj.

Finnair is a network airline, specialising in connecting passenger and cargo traffic between Asia, the Middle East, North America and Europe. Finnair is the only airline with year-round direct flights to Lapland. Customers have chosen Finnair as the Best Airline in Northern Europe in the Skytrax Awards for 14 times in a row. Finnair is a member of the oneworld alliance. Finnair Plc’s shares are quoted on the Nasdaq Helsinki stock exchange.