Members of Kela's Customer Community get to influence the development of Kela’s services – Kela wants the Community to be as diverse as possible

Members of Kela’s Customer Community will have a say on the future shape of Kela’s services. To date, more than 1,400 members have joined the Community. Kela wants members from different backgrounds and different life situations to join the Community. The aim is to better take into account the experiences of different kinds of customers. 

“Our community surveys have already produced good results, and we are learning new things about our different customer groups. We want our Customer Community to include as many voices as possible, so that we can develop and streamline the services we offer our customers and take into account their different needs,” says Kimmo Taiminen, Senior Specialist at Kela’s Customer Relations Unit.

The Customer Community is open to anyone over the age of 16 who wishes to join. The Community mainly operates in a digital environment. Invitations to surveys are sent via email, and everyone can choose for themselves what surveys or other tasks they will participate in and what topics they want to share their views on. Participation in the Community is anonymous: any answers provided by members are not combined with their customer data and do not affect their personal interactions with Kela in any way.

Kela's Customer Community operates in English, Finnish and Swedish.

You can reply to the survey on equality in Kela’s services until 24 November

Kela aims to ensure that customers are provided equal service that meets their needs and that Kela's services are accessible to all customers. A Customer Community survey conducted in November maps out the experiences customers have of equal treatment and of service that meets their needs. The survey charts the experiences customers have of encounters with Kela and of for example possible inappropriate treatment or of accommodation of their particular needs.

The results of the survey will be used to improve the customer experience. You can reply to the survey until 24 November 2024 in Kela’s Customer Community.

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Join Kela’s Customer Community

Read more about the Customer Community