New opening hours for Kela’s Myyrmäki service point

Starting from 1 October, the Kela service point in Myyrmäki will be open from 9.00 to 16.00 on weekdays (Monday to Friday) for customers who need to use a public computer to access Kela’s e-services. 

The service point also serves customers with an appointment. You can book an appointment by calling Kela’s customer service. Digital support services are also available by appointment at the service point. Kela’s digital support services are intended for customers who want to manage their affairs independently but who need help with using a public computer.

“We changed our opening hours because we want to offer customers more service by appointment. This allows us to provide adequate support to all the customers who visit the service point. We also help customers in emergency situations who need urgent help every day,” says Mari Harju, Head of Service Centre in Kela’s Southern Customer Service Unit.   

The address of the Myyrmäki service point is Vaskivuorentie 25 in Vantaa. The service point was closed for the summer and opens again for customers on 1 October 2025.

Most Kela-related matters can be handled online or over the phone

Almost all Kela-related matters can be handled online or over the phone. Kela has an online customer service, OmaKela, which is available in Finnish and Swedish. Customers can use this e-service to apply for benefits, send supporting documents and notify Kela of changes. In OmaKela, customers can also check the status of their application and the payment dates for their benefits. Customers log in with online banking codes, mobile ID or an electronic ID card.

Kela’s telephone customer service offers personal advice on using OmaKela and on how to apply for benefits. Customer service is available by phone every working day 9.00–16.00. It is also possible to make a verbal application by phone if the customer is unable to use other customer service channels.

You can confirm your identity in advance in OmaKela before you call one of our customer service numbers. If you do that, we can help you more quickly because the Kela specialist who answers your call can see your information immediately. You can also call Kela without confirming your identity in advance. If you do, our specialist will verify your identity in some other way during the call.

Call requests for customer service by phone in Finnish, Swedish or English can be submitted in OmaKela. You can submit a call request for the same or next weekday. One of our specialists will call you within 30 minutes of the call time you have selected.

Read more

• Kela’s e-services
• Contact Kela by phone
• Find your nearest customer service point