Official mail becomes digital – Suomi.fi Messages replaces paper mail from several authorities

• You can read messages in the Suomi.fi mobile application or by logging in to the Suomi.fi Web Service and going to “Messages”.
• You can identify yourself with online banking codes, a mobile certificate or the electronic certificate on an ID card.
• You will receive an email notification whenever a new message arrives in Suomi.fi Messages.
• You will also receive notifications of incoming messages from the Suomi.fi mobile application if you have downloaded the app.
  
  

How to return to receiving paper mail:

• Activate Suomi.fi Messages when you identify yourself in an authority’s e-service. You cannot return to receiving paper mail before doing this.

• Go to Suomi.fi Messages at suomi.fi/messages.

• Identify yourself with online banking codes, a mobile certificate or the certificate on an ID card.

• In the menu, go to “Settings” and select “Stop using Suomi.fi Messages”.

If necessary, you can also get help from the Suomi.fi service counselling (tel. +358 295 000).

If you are using the Suomi.fi mobile application, please remember that 

• simply uninstalling the application does not deactivate Suomi.fi Messages 

• you must always deactivate the service in the Suomi.fi Messages settings. 
  
  

How to use Suomi.fi Messages safely

• Always read the new message either in the Suomi.fi mobile application or by logging in at suomi.fi/messages. Do not click on links received by email or text message.
• Suomi.fi Messages email notifications never contain links. Suomi.fi does not send text, WhatsApp or other instant messages. Email notifications of messages received in Suomi.fi are sent from noreply@suomi.fi.
• The authorities will not rush you into doing anything. They never require you to act in a hurry, disclose information or click on links under pressure.
• If you suspect a scam, you can verify the authenticity of the message by logging in to Suomi.fi Messages at suomi.fi/messages or by opening the Suomi.fi application.
• Type the address in the address bar of the browser. Do not access the service through search engine results.

Suomi.fi Messages is a secure electronic mailbox that replaces official paper mail. The service is used by several authorities, and its use is constantly increasing. Incoming messages can be read using the Suomi.fi mobile application or by logging in to the Suomi.fi Web Service at suomi.fi. This way, you can read incoming mail wherever you are.

You can activate Suomi.fi Messages by downloading the Suomi.fi mobile application or by logging in at suomi.fi/messages. You can identify yourself with online banking codes, a mobile certificate or the electronic certificate on an ID card. When you activate Suomi.fi Messages, you will receive mail from several different authorities electronically as well.

Notifications of new messages are sent to the email address that you provide to the service. Users of the Suomi.fi mobile application will also receive notifications directly through the app.

In March 2026, there were already 2.6 million users of Suomi.fi Messages.

More information on Suomi.fi Messages: suomi.fi/en/messages

What does the transition to digital communication with authorities mean?

Legislation on the primacy of digital official mail enters into force on 14 April 2026. After that, official mail will primarily be delivered digitally to everyone who uses electronic services. Adults who log into authorities’ e-services are directed to activate Suomi.fi Messages during the identification process if they are not already using the service.

People who do not use digital services will continue to receive their official mail on paper, unless they choose otherwise. It is also possible to opt out of receiving electronic messages, after which messages will once again be sent by paper mail. If a person who has opted for paper mail continues using e-services, they will be directed to activate Suomi.fi Messages again the next time they identify themselves in an authority’s e-service after 365 days have passed.

The transition to digital mail will bring significant benefits. This will save tens of millions of euros per year for society and make everyday life easier for citizens. Letters sent by authorities will be available faster than before, found in one place and always available.

Once the legislation enters into force, official mail will primarily be delivered in Suomi.fi Messages to everyone who uses electronic services. In addition to Suomi.fi Messages, citizens may still receive official mail in other digital channels if any have been activated.

Later in 2026, we intend to make it possible to select another digital mail service for receiving official mail, as long as it meets the security and other requirements for official communication. Legislative and technical amendments required for freedom of choice are currently being prepared.

Read more: dvv.fi/en/digital-first-project 

Digital and Population Data Services Agency (The Finnish Digital Agency) serves people at different stages of life, promotes the smooth functioning and stability of Finnish society and secures the availability of reliable data.

The Digital and Population Data Services Agency sees to the maintenance of the Population Information System, which is the foundation for our society, and to the digitalisation of society.

The agency’s tasks include civil marriages, name and address changes, guardianship and administrative guardianship, maintenance of the Population Information System, development of solutions for electronic identification, as well as the development and maintenance of centralised support services for e-services. E-service support services include the Suomi.fi Web Service, electronic messages from authorities (Suomi.fi Messages) as well as authorisation for acting on behalf of another party (Suomi.fi e-Authorization).

The Digital and Population Data Services Agency leads the way, reforms society and supports citizens in their interaction with public administration. Our aim is to further promote the smooth functioning of Finnish society. Digitalisation is one important way to achieve this.

https://dvv.fi/en