Changes in Kela’s services in Espoo

The Kela service point located within the Iso Omena Service Centre will be closed permanently at the beginning of June due to the expiry of Kela’s lease. The majority of Kela’s customers access our services online. Personal service will still be available by phone, at service points in or near Espoo and at joint service points operated by the City of Espoo.

Personal service still available in Espoo

You can go to the Kela service point in Leppävaara or any joint service point operated by the City of Espoo to access Kela’s services.

Kela service point in Leppävaara
Leppävaarankatu 10
Open Tue–Fri 9–12 and with a booked appointment
Self-service Mon–Fri 9–16 for customers who need to use a public computer to access Kela’s services online.

You can get general advice on Kela-related matters and help with accessing the right services for you at joint service points operated by the City of Espoo. Joint service points also have Kela application forms, brochures and benefit guides available, and you can use the public computers there to access Kela’s services.

Espoo Info service point Matinkylä
Suomenlahdentie 1, Iso Omena Service Centre, 3rd floor
Open Mon–Tue, Thu–Fri 10.00–17.00 and Wed 12.00–18.00

Espoo Info service point Leppävaara
Leppävaarankatu 9, 1st floor of the Sello Library
Open Mon–Tue, Thu–Fri 10.00–17.00 and Wed 12.00–18.00

Espoo Info service point Kalajärvi
Ruskaniitty 4
Open Mon–Tue 9.30–16.00, Wed 13.00–18.00, Fri 9.00–14.00
The joint service point in Kalajärvi also offers access to Kela’s remote service where customers can contact Kela’s customer service specialists via a video connection to manage all Kela-related matters. You can get help with using the remote service at the joint service point if you need it.

Up-to-date information on service point opening hours is available on our website at www.kela.fi/visit-kela.

You can also use our e-service or call our customer service

You can use the OmaKela e-service or call our customer service to manage almost all of your Kela-related matters. In OmaKela, you can apply for benefits, submit supporting documents, report changes and check the status of your application and benefit payment dates. You need online banking credentials or a Mobile Certificate to log in to OmaKela.

Kela’s phone service provides personal assistance in Finnish, Swedish and English. Our phone service is open from 9.00 to 16.00 on weekdays (Monday to Friday). You can submit an application verbally by phone if you cannot use any other customer service channels.

We recommend confirming your identity in OmaKela before you call our customer service. You can call us without completing this step, but confirming your identity in advance ensures faster and more secure service. You can also submit a call request in OmaKela for the same day, if it is a weekday, or for the next weekday.

More information
Kela’s customer service