DNA selected as provider of telecommunications and voice services for the Lahti region in a major joint procurement – AI-powered solutions and live interpreting support accessibility

DNA will provide communications, telecommunications solutions to Lahti and 23 other public-sector organisations in Päijät-Häme. The solution also enables the introduction of new features, such as the AI Tulkki interpreter service.

“Communications solutions for cities, municipalities and joint municipal authorities must simultaneously be reliable, easy to use and capable of meeting the needs of a wide range of users. Our long-standing cooperation in the Päijät-Häme region has given us a strong understanding of our customers’ needs and operating environment. In procurements of this scale, the ability to combine reliable core services with opportunities for future development is particularly important. Live interpreting enabled by the AI Tulkki interpreter service is a good example of how new technology can be used in a practical way to make services smoother and more accessible,” says Mari Eklund, Vice President responsible for communications and customer service solutions at DNA.

“We want to provide our customers and employees with modern, easy-to-use tools and ensure that residents can access services as smoothly as possible in a variety of situations. The solution offered by DNA supports these goals and gives us the opportunity to develop our communications services over the long term while making use of modern technology,” says Marko Monni, Chief Information Officer at the City of Lahti.

For further information to the media:

DNA Communications, tel. +358 44 044 8000, viestinta@dna.fi