As Hilton Nears 100-Year Milestone, New Research Uncovers a World-Changing Impact
As Hilton (NYSE: HLT) heads toward a milestone 100th anniversary in 2019, best-selling author and Stanford Business professor Chip Heath will unveil the impact the first global hotel company has had around the world in a new book titled The Hilton Effect. Business author Karla Starr joined him in the examination of the company founded by Conrad Hilton, a dreamer who aspired to create much more than just a comfortable place to sleep.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20181017005486/en/
As Hilton nears 100-year milestone, new research uncovers a world-changing impact. (Graphic: Business Wire)
Over the last century, Hilton has grown from a single hotel in Cisco, Texas, to nearly 5,500 hotels and 14 brands in 106 countries and territories. Hilton’s hotels have hosted more than 3 billion guests since 1919 and enlisted nearly 10 million Team Members in the company’s mission to fill the Earth with the light and warmth of hospitality.
The Hilton Effect, as the authors define it, is the positive, world-altering impact that Hilton has had, and continues to have, on billions of lives and thousands of communities around the globe – pioneering new travel markets and bringing people and cultures together to make the world feel smaller, while expanding horizons and opportunities.
“Most organizations celebrating their 100th birthday would be content to throw themselves a party, but Hilton opted to hire a pair of skeptical outsiders – business authors with backgrounds in social science – to examine its impact on the world,” Heath said. “The stories that emerged were even more remarkable than we initially suspected and what Hilton employees considered to be just another day at work was quite extraordinary.”
Through extensive independent research and in-depth interviews, Heath and Starr found deeper meaning in the history and influence of the company over the past century. The authors focused on three areas that define The Hilton Effect:
- The Hilton Effect on Guests – Hilton has influenced guests by easing travel and broadening perspectives – changing travel as we know it through a century of firsts, from air conditioning to a mobile-centric hotel room; creating the modern business travel industry; and innovating the guest experience, from the first concierge service for female travelers more than 50 years ago, to unexpected moments at the breakfast bar.
- The Hilton Effect on Team Members – Hilton has impacted employees by fostering a powerful entrepreneurial spirit and wide-ranging career opportunities – creating a culture where it’s possible for restaurant servers to become C-suite execs and for innovations to be driven from every corner of the company.
- The Hilton Effect on Communities and Economies – Hilton has become woven into the history, economies and infrastructure of communities all over the world, becoming indispensable focal points in the process – building roads out of nothing to develop remote areas of Nigeria, transforming the London skyline, revitalizing deserted docks in Buenos Aires and helping Sri Lanka survive and thrive during a civil war.
“I think the world is a better place because Hilton was born into it one hundred years ago,” said Christopher J. Nassetta, president and CEO, Hilton. “And if we continue to do our job, the world will be a better place because Hilton is in it for the next one hundred years.”
The Hilton Effect on Guests
Conrad Hilton was a visionary who had his first experience in hospitality hosting weary travelers on the road for work at his family’s boarding house and later at his first hotels.
Since then, Heath said, the company Hilton built has had an unmatched impact on modern travel. Hilton was the first hotel company to cater extensively to business travelers so they can focus their time and energy on the all-important meeting or negotiation, rather than the challenges of navigating an unfamiliar place. And throughout its history, Hilton has introduced numerous innovations offering comfort and convenience to all guests. Those industry firsts include air-conditioned hotel lobbies, and cold running water and televisions in guest rooms – not to mention food and beverage items like the piña colada and brownie.
Hilton has influenced billions of guests by easing travel, creating familiar, comfortable, and efficient systems to empower travelers to broaden and build perspectives, social connections and trust, thus furthering their understanding and appreciation for other cultures and ideas:
- Lady Hilton – Hilton revolutionized travel for women venturing out into the world for the first time in 1965 by creating the first hotel service for female travelers.
- Hampton by Hilton – The hotel serves up social connections and elevated guest experiences every day via an unexpected means – fresh-baked waffles.
- London Hilton on Park Lane – Since conception, the hotel has become a cultural icon and welcomed guests of all backgrounds and cultures to share ideas, stimulate creativity and make connections.
- Waldorf Astoria Amsterdam – A visionary general manager saw the opportunity to convert deserted buildings into a world premier hotel delivering remarkable experiences that connect guests to local culture and history.
The Hilton Effect on Team Members
As recounted by Heath, Hilton has impacted millions of employees – which are referred to as Team Members at the company – by fostering the powerful entrepreneurial spirit and autonomy that Conrad Hilton established. That legacy continues to create grassroots innovation across all levels and departments, offering extensive career opportunities:
- Chris Silcock – This longtime team member grew from a banquet waiter at Hilton Watford to become a C-suite executive leading a global team from the company’s global headquarters.
- Dianna Vaughan – Like founder Conrad Hilton, Vaughan’s first exposure to the industry was helping at a family business as a child. That experience at her aunt’s roadside inn and later as a night manager shaped her remarkable career trajectory and leadership style.
- Hilton Americas-Houston – The entrepreneurial team member spirit explored by Heath includes a general manager’s powerful response to Hurricane Harvey, a chef innovating food and beverage offerings, and an engineer impacting the environment and hotel’s bottom line.
The Hilton Effect on Communities and Economies
Hilton has been the first to enter numerous emerging markets around the globe, has often remained during difficult times, and has led the charge on revitalizing areas that lost hope. By serving this important role, Hilton has become woven into the history, economies, and infrastructure of communities all over the world:
- Buenos Aires – Hilton revived Puerto Madero in the midst of an economic depression, transforming dilapidated docks into a thriving hub.
- York, Penn. – The long-vacant Yorktowne Hotel will reopen as part of the Tapestry Collection by Hilton and is expected to create a focal point for the area and boost the local economy even prior to opening.
- Abuja – Hilton produced infrastructure in Nigeria’s newly formed capital, creating sewage and electric systems, building factories, paving roads and recruiting team members from around the world to quickly teach locals – many of whom had never set foot in a hotel – to deliver five-star service to nearly 1,000 government officials.
- Sri Lanka – Despite a civil war, bombs, air raids and cyclones, Hilton Colombo maintained its business and staff, providing a sanctuary to the community and team members.
“Conrad Hilton’s vision was simple – to fill the earth with the light and warmth of hospitality – but he couldn’t have predicted how committing to his dream would take on different meanings throughout the world over the 100 years,” said Nassetta. “With our 100th milestone around the corner, we are welcoming more guests, employing more people and opening more hotels than ever before – and our impact will continue to shape the globe for the next century and beyond, affecting future generations of travelers.”
The Hilton Effect by Chip Heath and Karla Starr is available for download here and will soon be available on Amazon. Proceeds from Amazon will benefit The Hilton Responds Fund, which provides support to Hilton Team Members and the communities they serve in times of need.
Click here to watch a video on the Hilton Effect.
Hilton (NYSE: HLT) is a leading global hospitality company, with a portfolio of 14 world-class brands comprising more than 5,400 properties with nearly 880,000 rooms, in 106 countries and territories. Hilton is dedicated to fulfilling its mission to be the world’s most hospitable company by delivering exceptional experiences – every hotel, every guest, every time. The company's portfolio includes Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio Collection by Hilton, DoubleTree by Hilton, Tapestry Collection by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages an award-winning customer loyalty program, Hilton Honors. Hilton Honors members who book directly through preferred Hilton channels have access to instant benefits, including a flexible payment slider that allows members to choose exactly how many Points to combine with money, an exclusive member discount that can’t be found anywhere else, and free standard Wi-Fi. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
For more than 50 years, Business Wire has been the global leader in press release distribution and regulatory disclosure.
Tilaa tiedotteet sähköpostiisi
Haluatko tietää asioista ensimmäisten joukossa? Kun tilaat mediatiedotteemme, saat ne sähköpostiisi välittömästi julkaisuhetkellä. Tilauksen voit halutessasi perua milloin tahansa.
Lue lisää julkaisijalta Business Wire
Abu Dhabi to Host Interfaith Alliance For Safer Communities: Child Dignity in the Digital World Forum on 19 November17.11.2018 16:40 | Tiedote
Held under the patronage of His Highness Sheikh Mohammed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces, the UAE will host the first edition of the Interfaith Alliance For Safer Communities Forum on November 19-20 in recognition of the country’s leading role in promoting tolerance and interfaith dialogue. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20181117005008/en/ His Highness Sheikh Mohammed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE Armed Forces (Photo: AETOSWire) The forum will host 450 guests including religious leaders, NGOs and heads of industry to discuss ongoing social challenges and develop comprehensive solutions for protecting youth from cybercrime. The Interfaith Alliance For Safer Communities Forum is an expansion of the Child Dignity in the Digital World Congress which was held in October 2017 in the Vatican, an
Philip Morris International and Dorna Switch Gears in Quest for a World without Tobacco Smoke17.11.2018 14:00 | Tiedote
Philip Morris International Inc. (PMI) (NYSE:PM) and Dorna Sports S.L., the commercial rights holder for the world FIM MotoGP Championships, have extended their partnership until the end of 2021. The two organizations have collaborated successfully for 26 years. As of 2019, the partnership will focus on advancing the cause of a smoke-free world. More than 1 billion people smoke today and, according to the World Health Organization, will continue to smoke in the near future. PMI has committed to transform its business and encourage all men and women who would otherwise continue smoking to replace cigarettes with better alternatives as soon as possible. With around 350 million MotoGP fans worldwide, MotoGP can play a significant role in positively impacting the lives of people who smoke and those around them. “The best choice for consumers concerned about the health risks of smoking is to quit tobacco and nicotine altogether. Today, however, technology, science and innovation provide a r
Schlumberger Announces Fourth-Quarter and Full-Year 2018 Results Conference Call16.11.2018 21:00 | Tiedote
Schlumberger Limited (NYSE:SLB) will hold a conference call on January 18, 2019 to discuss the results for the fourth quarter and full year ending December 31, 2018. The conference call is scheduled to begin at 8:30 am US Eastern time and a press release regarding the results will be issued at 7:00 am US Eastern time. To access the conference call, listeners should contact the Conference Call Operator at +1 (800) 288-8967 within North America or +1 (612) 333-4911 outside of North America approximately 10 minutes prior to the start of the call, and ask for the “Schlumberger Earnings Conference Call.” A webcast of the conference call will be broadcast simultaneously at www.slb.com/irwebcast on a listen-only basis. Listeners should log in 15 minutes prior to the start of the call to test their browsers and register for the webcast. Following the end of the conference call, a replay will be available at www.slb.com/irwebcast until February 18, 2019, and can be accessed by dialing +1 (800)
Visa Strengthens Commitment to Growing Digital Payments in India16.11.2018 17:33 | Tiedote
Visa (NYSE: V) today announced a minority investment in BillDesk, a leading platform for online payments and bill payments in India. Visa’s investment and collaboration will help BillDesk develop new product lines for its payments and loyalty businesses and also expand its footprint into other geographies. The investment will be subject to necessary statutory approvals and is expected to have no direct bearing on Visa’s existing Indian business. “As a leading payments player in India, BillDesk has been a long time business partner to Visa. Having worked with BillDesk’s founders over the years, the Visa leadership has been consistently impressed with their vision, market knowledge and execution capabilities, as well as alignment on values. This investment further reinforces our long-term commitment to India’s digital payments growth story,” said Asia Pacific regional president, Chris Clark. “We are truly excited by this investment from the world's largest global payment network, Visa. W
Guidewire Enhances PartnerConnect Consulting Program with Addition of Product and Regional Specializations16.11.2018 16:55 | Tiedote
Guidewire Software, Inc. (NYSE: GWRE), provider of the industry platform Property and Casualty (P&C) insurers rely upon, today announced the addition of specializations to its PartnerConnect Consulting program. Specializations have been added to aid insurance companies in selecting the best partner to lead or staff their Guidewire projects. Guidewire unveiled new specializations, including two which have been successfully piloted earlier this year. “Our customers will now have more clarity and information as to which partners have the proven capabilities in their chosen product and region,” said Lisa Walsh, vice president, Alliances, Guidewire Software. “Adding these specializations will also allow us to have more insight into a partner’s performance and competencies.” To earn a specialization, partners need to demonstrate skills, knowledge, and competency in a specific Guidewire product or solution by certifying staff at multiple levels (specialist and professional) through Guidewire’
Janssen receives positive CHMP opinion for ERLEADA™ (apalutamide) for patients with non-metastatic castration-resistant prostate cancer who are at high risk of developing metastatic disease16.11.2018 16:15 | Tiedote
The Janssen Pharmaceutical Companies of Johnson & Johnson today announced that the Committee for Medicinal Products for Human Use (CHMP) of the European Medicines Agency (EMA) has issued a positive opinion for apalutamide, a next generation oral androgen receptor inhibitor for the treatment of adult patients with non-metastatic castration-resistant prostate cancer (nmCRPC) who are at high risk of developing metastatic disease.2 The CHMP’s positive opinion will now be reviewed by the European Commission (EC), which has the authority to grant approval for the use of apalutamide. The CHMP’s positive opinion is based on data from the pivotal SPARTAN Phase 3 clinical study which assessed the safety and efficacy of apalutamide versus placebo in patients with nmCRPC who have a rapidly rising prostate specific antigen (PSA) level despite receiving continuous androgen deprivation therapy (ADT). The SPARTAN clinical study showed that apalutamide, when added to ADT, significantly reduced the risk
Uutishuoneessa voit lukea tiedotteitamme ja muuta julkaisemaamme materiaalia. Löydät sieltä niin yhteyshenkilöidemme tiedot kuin vapaasti julkaistavissa olevia kuvia ja videoita. Uutishuoneessa voit nähdä myös sosiaalisen median sisältöjä. Kaikki STT Infossa julkaistu materiaali on vapaasti median käytettävissä.Tutustu uutishuoneeseemme