Avaya Contact Centre Migration Improves Australian Department of Defence Effectiveness and Capability
Protecting the national interest gets a boost from omnichannel communications, as Avaya Holdings Corp. (NYSE:AVYA) today announced it has been selected as the contact centre technology and services provider by the Australian Department of Defence.
The five-year contract will see Defence migrate and consolidate its 14 contact centres – comprising more than 650 personnel and servicing over 40 lines of business – exclusively to the Avaya omnichannel platform.
The new solution will enable Defence’s contact centres to be fully unified with all communications channels and associated applications. This omnichannel environment will allow Defence to expand its automation and analytics capabilities, subsequently providing a more efficient and personalised experience for the people who interact with any of the contact centres.
When the project is complete, contact centre agents within each operational arm of Defence will have visibility into combined data sets, allowing them to deliver personalised interactions ranging from simple tickets for desktop support to more sophisticated issues related to Defence business lines.
In addition, operators will be able to resolve issues at first point of contact which is a significant improvement to current Defence capability. By creating integrated contact centres within the Avaya environment, Avaya will offer the foundation for omnichannel interactions allowing operators to tailor their responses to meet individual needs.
Avaya is also increasing accessibility for all personnel who engage with the contact centres. For example, the new capability will cater for callers who may have hearing impairments, giving them a specialised service that optimises their experiences.
Speaking on the announcement, an Avaya spokesperson said, “The migration to a centralised environment for each of its contact centres creates the opportunity for Defence to get closer to its ‘customers’ – whether they are employees across its various departments or external parties – than ever before. Once the transition is complete, Defence will be able to combine automation and analytics to provide personalised experiences to all stakeholders.”
Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com.
Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,” “plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, the delivery of a cloud platform, the availability of features such as agent quality software applications and Intelligent Wire services, and the Company’s move to Big Data, Machine Learning and AI. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at www.sec.gov . The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Source: Avaya Newsroom
Iman Ghorayeb, +97144048275
For more than 50 years, Business Wire has been the global leader in press release distribution and regulatory disclosure.
Tilaa tiedotteet sähköpostiisi
Haluatko tietää asioista ensimmäisten joukossa? Kun tilaat mediatiedotteemme, saat ne sähköpostiisi välittömästi julkaisuhetkellä. Tilauksen voit halutessasi perua milloin tahansa.
Lue lisää julkaisijalta Business Wire
The Valence Group Advises INEOS Enterprises on Its Acquisition of Ashland’s Composites Business and BDO Facility in Germany15.11.2018 18:19 | Tiedote
The Valence Group acted as financial advisor to INEOS Enterprises on its announced acquisition of the Composites business and BDO facility in Germany of Ashland Global Holdings Inc. (“Ashland”) for $1.1 billion. The transaction is expected to complete in the first half of 2019, subject to regulatory approval and consultation processes. The Composites business is a global leader in unsaturated polyester resins, vinyl ester resins and gel coats. In addition to its wide range of gelcoats, the business also provides corrosion-resistant fiberglass reinforced plastics which provide exceptional durability, superior heat resistance, low maintenance and high performance for challenging environments. The BDO facility in Marl, Germany produces key intermediates for high performance polyesters and polyurethanes. The businesses included in the transaction comprise 20 manufacturing sites in Europe, North and South America, Asia and the Middle East, employ 1,300 people and generate combined sales of
Andersen Global Adds Tax & Legal Services in Argentina15.11.2018 17:30 | Tiedote
Andersen Global announced today it signed a Collaboration Agreement with Goldemberg Saladino Hermida Rolando & Asociados, in Buenos Aires. This is the second Andersen Global collaborating firm in the commerce hub of Buenos Aires, and the 20th location in nine different Latin American countries. For thirty years, the team at Goldemberg Saladino Hermida Rolando & Asociados has provided tax consulting and compliance, international tax planning, transfer pricing, tax and customs litigation, payroll, bookkeeping, wealth management services, financial and business consulting to high-profile private and public entities, including local, national and international corporations and non-profits, foundations and similar organizations. The firm joins the global association with over 100 personnel and eight Partners. “The addition of Goldemberg Saladino Hermida Rolando & Asociados only further strengthens an impressive roster for the Andersen name in Latin America,” said Mark Vorsatz, Andersen Glob
Axonics® Granted Seven U.S. Utility Patents Related to its Implantable Sacral Neuromodulation Technology15.11.2018 17:00 | Tiedote
Axonics Modulation Technologies, Inc., (NASDAQ: AXNX) developer of the first rechargeable Sacral Neuromodulation (r-SNM™) system for the treatment of urinary and bowel dysfunction, announced today that the United States Patent and Trademark Office has issued Axonics seven U.S. utility patents in 2018, along with numerous foreign counterparts relating to its implantable Sacral Neuromodulation technology. The U.S. patents issued range in subject matter and include coverage of the Axonics clinician programmer, patient remote control, and internal system electronics. The issued U.S. patents are: 10,029,090; 9,855,436; 10,092,762; 9,855,423; 9,895,546; 10,105,542; 9,925,381. “Axonics is committed to rapidly bringing innovative technology to market in order to serve the unmet needs of the millions of patients suffering from urinary and bowel dysfunction and the healthcare providers who serve them. We believe that the continued growth of our patent portfolio demonstrates how serious we are in
Attention Business Leaders: These Six Trends Will Impact Your 2019 Digital Transformation Journey15.11.2018 17:00 | Tiedote
Digital moonshots, apps at the edge and information enlightenment will be among the enterprise digital trends to watch in 2019, according to new predictions by DXC Technology (NYSE: DXC), the world’s leading independent, end-to-end IT services company. The company today laid out six predictions that will define the IT shifts organizations will need to think about to drive their digital strategies next year. “Business transformation is accelerating as enterprises make big bets on digital strategy to gain operational efficiencies, invent new markets, redesign customer experiences and achieve savings they can reinvest to fund a digital future,” said Dan Hushon, senior vice president and chief technology officer, DXC Technology. “Enterprise leaders should examine how these six trends will shape their digital journey so they can get it right, learn fast and execute forward in 2019.” Hushon identified six digital trends that will accelerate business transformation in 2019: 1) Enterprises go
A-Nex Launches Initial Coin Offering (ICO) Showcasing Unhackable Cryptocurrency Technology for Internet Security15.11.2018 17:00 | Tiedote
A-Nex, a cyber coin company, announces its initial coin offering (ICO) today. This innovative crypto enterprise is designed for the sale and exchange of virtual currencies, smart contracts and tokens. Non-US crypto-enthusiasts, particularly the community in Korea, will be able to start their transactions immediately. Those who wish to participate will be able to invest in a new, digital advancement that is expected to grow and to provide numerous benefits for the crypto economy. It promises to revolutionize the decentralized financial landscape. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20181115005017/en/ Bruce Khavar, Founder and CEO, of Cyber Advanced Technology (Photo: Business Wire) The company providing its technology, Cyber Advanced Technology (CAT), is one of the leaders of the digital scene. They have invented an unhackable cloud technology that will keep the cryptobusiness secure and well-protected. Investor’s mo
This Fall PotNetwork Holdings, Inc. Will Launch The “PotNetwork Magazine” Giving You an Insider’s Take on The Cannabis Industry15.11.2018 16:00 | Tiedote
PotNetwork Holdings’ “PotNetwork News” (www.potnetwork.com), the cannabis industry’s top outlet for financial, political, and industry news is set to launch the first edition of their all-new print magazine. PotNetwork Magazine gives the crack PotNetwork editorial team an opportunity to provide an unparalleled analysis of the untold stories of the cannabis space, while still channeling the unbiased, hard hitting style that has made PotNetwork.com such a sensation. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20181115005318/en/ PotNetwork Magazine (Photo: Business Wire) PotNetwork Magazine will explore every sector of the cannabis industry from ancillary companies all the way up to growers who directly touch the plant. It will become an indispensable resource for industry leaders and budding entrepreneurs alike. The magazine will include detailed analysis of topics including hemp products, consumption devices, investing & fin
Uutishuoneessa voit lukea tiedotteitamme ja muuta julkaisemaamme materiaalia. Löydät sieltä niin yhteyshenkilöidemme tiedot kuin vapaasti julkaistavissa olevia kuvia ja videoita. Uutishuoneessa voit nähdä myös sosiaalisen median sisältöjä. Kaikki STT Infossa julkaistu materiaali on vapaasti median käytettävissä.Tutustu uutishuoneeseemme