Digi- ja väestötietovirasto

Changes to the Digital and Population Data Services Agency’s service times starting 22 May 2023

Share
The Digital and Population Data Services Agency is expanding its telephone service hours for individual customers starting 22 May 2023. In the future, the telephone service will be available on Mondays from 9 am to 3 pm. On other weekdays, the telephone service for individual customers will be available from 9 am to 12 noon.

“We strive to have our customers use our electronic services as much as possible while we continuously develop them. People do still need personal advice sometimes. That’s why we are extending the hours of our telephone service. We are now expanding the hours of our telephone service on Mondays, and in the future our aim is to extend our telephone service hours on other weekdays as well”, says Heidi Rantatulkkila, Head of Unit for Individual Customers at the Digital and Population Data Services Agency.

Our other telephone services are available as before:

  • Public Service Info telephone service: weekdays from 8 am to 9 pm and Saturdays from 9 am to 3 pm)
  • Telephone service in Northern Sámi: Tuesdays from 9 am to 11 am
  • Address service telephone: every day from 8 am to 10 pm
  • Telephone service for organisational customers: weekdays from 10 am to 3 pm

Phone numbers for private customers are available at https://dvv.fi/henkiloasiakkaiden-asiakaspalvelu

Changes to walk-in service hours from 1 June 2023

Summer brings changes to walk-in service hours as well. Most matters do not require a visit to a Digital and Population Data Services Agency service location and can be handled electronically or by telephone instead.

Only marriage ceremonies, the registration of foreigners’ personal data, certain notary public services and official-assisted registration of the right to create a mandate in Suomi.fi e-Authorizations require visiting our customer service in person.

Check out our services requiring a visit: https://dvv.fi/en/services-requiring-a-visit

We mainly offer the services that require a visit by appointment, so please book one in advance.

If you do not have an appointment booked with our customer service,

Keywords

Images

About Digi- ja väestötietovirasto

Digi- ja väestötietovirasto
Digi- ja väestötietovirasto
Lintulahdenkuja 2
00530 HELSINKI

0295 536 000 (vaihde)https://dvv.fi

Digital and Population Data Services Agency (The Finnish Digital Agency)

Digital and Population Data Services Agency (The Finnish Digital Agency) promotes the digitalisation of society, secures the availability of information and provides services related to customers’ life events.

The Digital and Population Data Services Agency (The Finnish Digital Agency) sees to the maintenance of the Population Information System, which is the foundation for our society, and to the digitalisation of society. The agency’s tasks include civil marriages, name and address changes, guardianship and administrative guardianship, maintenance of the Population Information System, development of solutions for electronic identification, as well as the development and maintenance of centralised support services for e-services. E-service support services include the Suomi.fi Web Service, electronic messages from authorities (Suomi.fi Messages) as well as authorisation for acting on behalf of another party (Suomi.fi e-Authorization).

http://dvv.fi/en

Subscribe to releases from Digi- ja väestötietovirasto

Subscribe to all the latest releases from Digi- ja väestötietovirasto by registering your e-mail address below. You can unsubscribe at any time.

Latest releases from Digi- ja väestötietovirasto

Samarbetsförhandlingarna vid Myndigheten för digitalisering och befolkningsdata har avslutats12.6.2025 15:13:43 EEST | Pressmeddelande

Samarbetsförhandlingarna vid Myndigheten för digitalisering och befolkningsdata har avslutats i samförstånd mellan arbetstagarorganisationerna och arbetsgivaren. Förhandlingarna gällde konsekvenser för personalen i och med ändringen av nätverket av service- och verksamhetsställen. Tjänsteställena för ämbetsverkets nuvarande personal finns i fortsättningen på 12 orter. Ändringen medför inget behov av nedskärningar i personalen.

Cooperation procedure at the Digital and Population Data Services Agency completed12.6.2025 15:13:43 EEST | Press release

Cooperation procedures at the Digital and Population Data Services Agency have ended with an agreement between the employee organisations and the employer. The procedures concerned the personnel impact of the changes in the network of offices and service locations. The post locations of the Agency’s current personnel will be in 12 municipalities. The changes do not involve a need to reduce the number of personnel.

HelsingforsMissionens och Helsingfors stads digitala stöd i hemmet belönades med utmärkelsen Digitukiteko 2025 – digitala färdigheter och delaktighet för seniorer genom samarbete22.5.2025 15:05:00 EEST | Pressmeddelande

Det digitala stöd som HelsingforsMissionen och Helsingfors stad ordnar har vunnit utmärkelsen Digitukiteko 2025. Det avgiftsfria digitala stödet erbjuder i synnerhet seniorer som riskerar att marginaliseras en möjlighet att stärka sina digitala färdigheter i sitt eget hem. Verksamheten har lyckats kombinera samarbetet mellan den offentliga och den tredje sektorn på ett sätt som kan skalas upp till andra delar av Finland.

HelsinkiMission ja Helsingin kaupungin kotiin tuotava digituki palkittiin Digitukiteko-tunnustuksella 2025 – yhteistyöllä digitaitoja ja osallisuutta senioreille22.5.2025 15:05:00 EEST | Tiedote

HelsinkiMission ja Helsingin kaupungin järjestämä kotiin tuotava digituki on voittanut vuoden 2025 Digitukiteko-tunnustuksen. Maksuton digituki tarjoaa erityisesti syrjäytymisvaarassa oleville senioreille mahdollisuuden vahvistaa digitaitojaan omassa kodissaan. Toiminta on onnistunut yhdistämään kolmannen ja julkisen sektorin yhteistyön tavalla, joka on skaalattavissa myös muualle Suomeen.

In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.

Visit our pressroom
World GlobeA line styled icon from Orion Icon Library.HiddenA line styled icon from Orion Icon Library.Eye