Did your organization experience data breach or a data leak? You can now get compiled operating instructions on the Suomi.fi web service
The Suomi.fi web service guide, just published, provides advise on how an organisation should act at the time of an acute situation, how it can prevent additional damage caused by the situation and where it can find help to find out what happened. In addition, the guide provides useful advice on what to do after the crisis in order to prevent it from happening again. The guide can also help you review how well your organization is prepared for data breaches.
"From an organisational point of view, a data breach or a data leak also presents something of a crisis which usually comes as a surprise. In this situation, the organisation is faced with enormous number of questions from concerned customers, the media and other parties," says Timo Salovaara, Deputy Director General of the Services Division of the Digital and Population Data Services Agency.
"The situation is often as chaotic and unclear for organisations as it is for those who have suffered a data leak in their private lives. That is why we also wanted to alleviate the pain of organisations in such a situation. I hope that the guide we have published will help various organisations to act in such crisis situations and to prevent any further damage as effectively as possible," Salovaara says.
Collaboration in the production of guides for citizens and organizations
The now published guide is a continuation of a guide published in spring 2021, which provides instructions on what a private individual should do if he or she suspects that his or her personal data has fallen into the wrong hands. The guides have been published in Finnish, Swedish and English.
Both guides have been largely based on the data breach of the Psychotherapy Centre Vastaamo, which resulted in extensive leakage of customers' personal data to the Internet in the autumn of 2020. As one of the further measures for dealing with a leak, the Board outlined that a service facilitating the action to be taken in the event of a data leak would be implemented.
The Digital and Population Data Services Agency has planned a new guide in cooperation with the public administration and private sector organisations. The provision of services related to different situations requires both an understanding of customer needs and smooth cooperation across organisational boundaries.
The Confederation of Finnish Industries, the Helsinki Chamber of Commerce, the Community Cyber Response Force KyberVPK, a voluntary organisation of Finnish cyber experts, the Cyber Security Centre under the Finnish Transport and Communications Agency Trafi, the Police, the Police University College, Suomen yrittäjät (a national, regional and local advocate for small and medium entrepreneurs), the Office of the Data Protection Ombudsman and the National Supervisory Authority for Welfare and Health Valvira were involved in the drafting of the guide.
Familiarise yourself with the guides on the Suomi.fi web service
My personal data has been stolen or leaked – a guide for organisations
My personal data has been stolen or leaked – a guide for citizens
Keywords
Contacts
Timo SalovaaraYlijohtaja, Palvelut
Väestötietopalvelut ja tietojen luovutukset
About Digi- ja väestötietovirasto
Digital and Population Data Services Agency (The Finnish Digital Agency)
Digital and Population Data Services Agency (The Finnish Digital Agency) promotes the digitalisation of society, secures the availability of information and provides services related to customers’ life events.
The Digital and Population Data Services Agency (The Finnish Digital Agency) sees to the maintenance of the Population Information System, which is the foundation for our society, and to the digitalisation of society. The agency’s tasks include civil marriages, name and address changes, guardianship and administrative guardianship, maintenance of the Population Information System, development of solutions for electronic identification, as well as the development and maintenance of centralised support services for e-services. E-service support services include the Suomi.fi Web Service, electronic messages from authorities (Suomi.fi Messages) as well as authorisation for acting on behalf of another party (Suomi.fi e-Authorization).
Digital and Population Data Services Agency was founded in 2020 and it operates under the Ministry of Finance. Agency was created when the Population Register Centre and local register offices were merged to form a single agency in 1.1.2020.
Subscribe to releases from Digi- ja väestötietovirasto
Subscribe to all the latest releases from Digi- ja väestötietovirasto by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Digi- ja väestötietovirasto
Samarbetsförhandlingarna vid Myndigheten för digitalisering och befolkningsdata har avslutats12.6.2025 15:13:43 EEST | Pressmeddelande
Samarbetsförhandlingarna vid Myndigheten för digitalisering och befolkningsdata har avslutats i samförstånd mellan arbetstagarorganisationerna och arbetsgivaren. Förhandlingarna gällde konsekvenser för personalen i och med ändringen av nätverket av service- och verksamhetsställen. Tjänsteställena för ämbetsverkets nuvarande personal finns i fortsättningen på 12 orter. Ändringen medför inget behov av nedskärningar i personalen.
Digi- ja väestötietoviraston yhteistoimintaneuvottelut ovat päättyneet12.6.2025 15:13:43 EEST | Tiedote
Digi- ja väestötietovirastossa käydyt yhteistoimintaneuvottelut ovat päättyneet työntekijäjärjestöjen ja työnantajan yhteisymmärryksessä. Neuvottelut koskivat palvelu- ja toimipaikkaverkoston muutoksen henkilöstövaikutuksia. Viraston nykyisen henkilöstön virkapaikat sijoittuvat jatkossa 12 paikkakunnalle. Muutokseen ei liity henkilöstön vähentämistarvetta.
Cooperation procedure at the Digital and Population Data Services Agency completed12.6.2025 15:13:43 EEST | Press release
Cooperation procedures at the Digital and Population Data Services Agency have ended with an agreement between the employee organisations and the employer. The procedures concerned the personnel impact of the changes in the network of offices and service locations. The post locations of the Agency’s current personnel will be in 12 municipalities. The changes do not involve a need to reduce the number of personnel.
HelsingforsMissionens och Helsingfors stads digitala stöd i hemmet belönades med utmärkelsen Digitukiteko 2025 – digitala färdigheter och delaktighet för seniorer genom samarbete22.5.2025 15:05:00 EEST | Pressmeddelande
Det digitala stöd som HelsingforsMissionen och Helsingfors stad ordnar har vunnit utmärkelsen Digitukiteko 2025. Det avgiftsfria digitala stödet erbjuder i synnerhet seniorer som riskerar att marginaliseras en möjlighet att stärka sina digitala färdigheter i sitt eget hem. Verksamheten har lyckats kombinera samarbetet mellan den offentliga och den tredje sektorn på ett sätt som kan skalas upp till andra delar av Finland.
HelsinkiMission ja Helsingin kaupungin kotiin tuotava digituki palkittiin Digitukiteko-tunnustuksella 2025 – yhteistyöllä digitaitoja ja osallisuutta senioreille22.5.2025 15:05:00 EEST | Tiedote
HelsinkiMission ja Helsingin kaupungin järjestämä kotiin tuotava digituki on voittanut vuoden 2025 Digitukiteko-tunnustuksen. Maksuton digituki tarjoaa erityisesti syrjäytymisvaarassa oleville senioreille mahdollisuuden vahvistaa digitaitojaan omassa kodissaan. Toiminta on onnistunut yhdistämään kolmannen ja julkisen sektorin yhteistyön tavalla, joka on skaalattavissa myös muualle Suomeen.
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom