Hilton Releases 2020 ESG Report, Reinforcing Commitment to Positive Global Impact
20.4.2021 18:49:00 EEST | Business Wire | Press release
Hilton (NYSE: HLT) has released its 2020 Environmental, Social and Governance (ESG) Report, which highlights the company’s continued commitment to redefining sustainable travel and driving positive impact on people and the planet. Through Hilton’s Travel with Purpose program, the company continues to take important steps to integrate positive social impact and environmental stewardship throughout its operations, communities and supply chain.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210420005911/en/
Hilton releases 2020 ESG report, reinforcing commitment to positive global impact. (Photo: Business Wire)
“As we weathered this unpredictable year, Hilton has remained focused on our Team Members and the communities we serve around the world,” said Kristin Campbell, general counsel and chief ESG officer, Hilton. “We took a nimble approach during this difficult period to deliver meaningful support, while remaining focused on our bold Travel with Purpose 2030 Goals. Now more than ever, we are committed to our leadership in environmental, social and governance so travelers can enjoy our planet for years to come.”
Hilton’s 2020 ESG Report highlights the company’s environmental and social performance during a tumultuous year. Despite the challenges of 2020, Hilton was proud to receive several significant ESG honors in 2020, including:
- Named the 2020 Global Industry Leader on the Dow Jones Sustainability Indices, the most prestigious ranking for corporate responsibility and sustainability performance, for the second consecutive year;
- Recognized just last week as one of the Best Companies to Work For in the U.S. by Great Place to Work and Fortune for the sixth consecutive year, including earning the #1 spot in 2020 and #3 in 2021 – as well as being ranked the #3 World’s Best Workplace and achieving a #1 ranking in seven countries around the world in 2020;
- Ranked #2 on DiversityInc’s Top 50 Companies for Diversity list; and
- Named to the 100 Best Corporate Citizens of 2020 list, the only global hotel brand recognized.
An Unprecedented Year for Social Impact
The importance of engaging local communities, supporting Team Members, and promoting a culture of inclusion took on new meaning and urgency in 2020. Hilton took action to support its Team Members and its communities:
- Partnered with American Express and hotel owners to donate up to one million hotel room nights for U.S. frontline medical professionals leading the fight against COVID-19 and teamed up with World Central Kitchen to provide meals for many of these heroes staying in Hilton’s hotels.
- Distributed approximately $500,000 to Team Members who contracted the COVID-19 virus to help cover related expenses, including child or elder care.
- Acted quickly to ensure the safety and wellbeing of Team Members around the world by introducing Hilton CleanStay™,an industry-defining standard of cleanliness and disinfection in collaboration with Reckitt, maker of Lysol and Dettol.
- Awarded 23 grants through the Hilton Effect Foundation to support organizations helping vulnerable communities recover from COVID-19. In total, the Foundation invested more than $1 million in COVID-19 community response during 2020.
- Remained committed to doubling the company’s social impact by 2030. Despite the challenges the hospitality industry faced in 2020, Hilton realized many achievements including contributing 185,000 volunteer hours and creating new ways for Team Members to volunteer virtually. Hilton also continued to drive inclusive growth through the company’s award-winning Supplier Diversity Program.
- Focused on building a diverse, equitable and inclusive workplace for its Team Members and guests. Hilton received a rating of 100% on the Human Rights Campaign’s Corporate Equality index for the seventh year in a row and is committed to achieving global gender parity and 25% U.S. ethnic representation at corporate leadership levels by the end of 2027.
- Partnered with the NAACP’s Empowerment Program to advance equal rights and awarded grants to nonprofits that are at the front lines of the fight for racial justice, including the NAACP and National Urban League.
- Launched an internal Courageous Conversation virtual learning series that tackled critical topics including systemic racism, privilege, allyship and women leaving the workplace.
- Set new industry standards by contributing to the World Travel & Tourism Council’s (WTTC’s) new high-level guidelines for diversity and inclusion in the travel and tourism sector.
Continued Focus on Sustainability
Hilton operates in some of the most beautiful destinations around the world and recognizes its critical responsibility to protect the planet so that it remains healthy and vibrant for future generations. This year, Hilton achieved the following:
- Remained fully committed to halving its environmental impact and took immediate action to train hotel teams to adopt techniques to conserve resources in times of low occupancy.
- Took steps to increase sourcing of renewable energy at hotels around the world, in line with the company’s science-based targets. In 2020, the majority of Hilton managed hotels in the U.K. began procuring 100 percent renewable electricity.
- Undertook a thorough ESG materiality assessment to ensure the company’s Travel with Purpose programs remained aligned with the issues that matter most to Hilton’s business and stakeholders.
- Continued to enhance Hilton’s award-winning LightStay program, which all of Hilton’s 6,400+ hotels use to measure and manage their environmental and social impact.
- Established waste reduction standards for the Hilton EventReady with CleanStay meetings and events program.
- Collaborated with its hotel ownership community to continue to identify innovative and meaningful ways to adapt to the changing needs of its guests, Team Members and communities.
Hilton’s 2020 ESG Report was prepared in accordance with the Global Reporting Initiative (GRI) Standards and integrates the recommendations of the Sustainability Accounting Standards Board (SASB) and the Taskforce on Climate-related Financial Disclosures (TCFD). In addition to the ESG Report and website, Hilton externally reports on its Travel with Purpose strategy, programs and progress towards its 2030 Goals in the company’s Form 10-K, Annual Report and Proxy Statement. For more information about Hilton’s ESG efforts, visit cr.hilton.com.
* Unless otherwise indicated, all hotel data reflects Hilton’s 2020 annual report announcement (April 9). More information can be found on Hilton’s Investor Relations website.
About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,400 properties and more than one million rooms, in 119 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on the 2020 World’s Best Workplaces list, and was named the 2020 Global Industry Leader on the Dow Jones Sustainability Indices. In 2020, Hilton CleanStay was introduced, bringing an industry-defining standard of cleanliness and disinfection to hotels worldwide. Through the award-winning guest loyalty program Hilton Honors, the more than 112 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy, plus enjoy instant benefits, including contactless check-in with room selection, Digital Key, and Connected Room. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
About Travel with Purpose
Travel with Purpose is Hilton’s Environmental, Social and Governance (ESG) strategy to redefine and advance sustainable travel globally. By 2030, we plan to double our investment in social impact and cut our environmental footprint by half. We track, analyze and report our environmental and social impact at each of Hilton’s more than 6,400 hotels through LightStay, our award-winning performance management system. Travel with Purpose capitalizes on Hilton’s global scale to catalyze local economic growth; respect human rights; invest in people and local communities; and preserve our planet by reducing our impact on natural resources. Our strategy aligns with the United Nations Sustainable Development Goals. Visit cr.hilton.com to learn more.
About Hilton Effect Foundation
The Hilton Effect Foundation is Hilton’s primary international philanthropic arm. The Foundation is a nonprofit established in the U.S. and is a registered 501(c)3 charitable organization. The Foundation awards grants, in alignment with Hilton’s Travel with Purpose 2030 Goals, that have a positive impact on travel destinations around the world. Foundation grants are awarded throughout the year in accordance with tax and legal requirements. Visit HiltonEffect.org for more information.
To view this piece of content from cts.businesswire.com, please give your consent at the top of this page.
View source version on businesswire.com: https://www.businesswire.com/news/home/20210420005911/en/
Contact information
Lana Petruzzo
Hilton
+1 703 883 6065
Lana.Petruzzo@Hilton.com
About Business Wire
For more than 50 years, Business Wire has been the global leader in press release distribution and regulatory disclosure.
Subscribe to releases from Business Wire
Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Business Wire
SymphonyAI Launches CINDE Retail Media Intelligence to Connect Merchandising and Media for Mid-to-Large Grocers2.6.2026 01:05:00 EEST | Press release
Retail media has become the fastest-growing profit line in grocery, yet the billions of dollars CPG advertisers invest in it every year flow through a system where media buyers and merchants never see the same data. Merchants plan assortments, negotiate trade spend, and execute resets with no visibility into which CPG media investments are driving category velocity, while CPG advertisers renew or walk based on incrementality proof that most retailers cannot provide. To solve for this, SymphonyAI, a global leader in Vertical AI, today announced the general availability of CINDE Retail Media Intelligence (RMI), an AI platform that connects merchandising, media, and shopper intelligence into a single closed-loop system, giving retailers and CPG partners shared visibility into how every media dollar moves category turns, trade spend ROI, and gross margin across every reset cycle, joint business planning negotiation, and campaign flight. This press release features multimedia. View the full
SES Launches Multi-Orbit Satellite Connectivity on Mexico’s Viva1.6.2026 21:00:00 EEST | Press release
SES, a leading space solutions company, and Viva, Mexico’s ultra low-cost airline, launched fast and reliable multi-orbit satellite inflight connectivity service on Viva’s Airbus aircraft, strengthening SES’s position as a leading provider of satellite-powered broadband inflight service in the Americas and around the world. “Viva’s passengers will soon benefit from reliable, multi-orbit satellite connectivity that will provide the same fast and dependable internet access they enjoy at home no matter where or when they fly. SES’ partnerships with growing airlines like Viva highlight how carriers throughout the Americas are leading the way when it comes to the most advanced connectivity. SES is the engine that powers inflight connectivity, a trusted partner that makes airline operations easier,” said Mike DeMarco, SES President of Mobility. A total of 60 A320s and 40 A321s are set to offer the SES solution in the coming years. With the youngest Latin American fleet of Airbus A320s and A3
Motive Powers Latin America’s Next Wave of Mobile Innovation1.6.2026 18:00:00 EEST | Press release
Motive, a global leader in entitlement and connected device & service management, joined operators and industry leaders at M360 LATAM in Mexico City, showcasing live deployments across the region's most consequential use cases: Satellite Direct-to-Device connectivity for unreachable geographies, end-to-end eSIM provisioning and visibility at scale, and SIM-based silent authentication replacing fraud-exposed SMS OTP. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260531906729/en/ Across landmark deployments with multiple Claro, Vivo, and Entel operations, Motive’s Entitlement Server (Motive ES) has moved from infrastructure component to regional growth engine. These deployments are citing measurable commercial growth, enabling streamlined eSIM provisioning, improved device onboarding experiences, and new revenue opportunities tied to digital services and secure identity. Powered by Motive ES, Entel Chile became the first mobi
Interactive Brokers Integrates AI into Client Portfolios – Informed by Agentic Technology, Controlled by the Client1.6.2026 17:00:00 EEST | Press release
Interactive Brokers (Nasdaq: IBKR), an automated global broker, today announced agentic trading through direct integration with Claude, one of the world's leading AI platforms. Available through the AI platform’s certified connector marketplace, the integration lets clients manage their accounts and access more than 170 global markets. "Interactive Brokers has used technology for over four decades to help investors make more informed decisions and interact more efficiently with markets," said Milan Galik, Chief Executive Officer of Interactive Brokers. "Investors are increasingly using artificial intelligence to research markets, analyze information and generate ideas. We believe the next logical step is to allow clients to securely connect AI tools directly to their brokerage accounts — whether they want a simple conversational interface, deeper portfolio analysis or the ability to develop and execute sophisticated trading strategies.” Clients can link their existing IBKR account thro
AIM Expands Life Sciences Supply Chain Capabilities and Hires New Partner, Thomas Ebel1.6.2026 16:01:00 EEST | Press release
AIM today announced the appointment of veteran pharma supply chain expert Thomas Ebel as Partner, effective June 15. Mr. Ebel brings more than 25 years of supply chain consulting experience at leading firms including CAMELOT, McKinsey, and Accenture, and will anchor a broader initiative to expand AIM’s end-to-end supply chain capabilities. According to Richard de Bakker, Statutory Director and Founder at AIM, the firm is significantly expanding its capabilities around “end-to-end” supply chain needs. “AIM is well known as a leader in supply chain development for launch, as well as optimization of existing supply chains — supporting clients in getting their finished products to patients,” said Mr. de Bakker. “We are now adding new capabilities in supply chain diagnostics and strategy, end-to-end planning optimization, supply reliability, and working capital optimization, among others. Combined with AIM’s established supply chain expertise, this expanded offering gives clients true ‘end-
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom
