Business Wire

Kao outsmarts the growing demands of e-commerce by automating the return-order process – BearingPoint client success story

Share

E-commerce trends induced by the global pandemic took online purchasing to the next level of development. This expansion led to significant changes for all online sales and logistics processes, including an increased need to optimize customer return-order processes.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20221116005790/en/

In its recent client story, BearingPoint shows how it supported Kao, one of the leading global manufacturers of hair care products and cosmetics, in leveraging innovative technology to upgrade its return-order tasks.

Staying competitive in the fast-moving consumer goods (FMCG) market requires strong interconnectivity, real-time data transmission and reliable processes. In the past, managing an end-to-end process for return orders was labor-intensive and involved many employees, multiple IT devices and coordinating access to various software systems. Even when all these needs were met, the process often generated high costs and human errors in data entry along with strong dependencies.

The Kao Group aimed to leave this scenario behind and leverage innovation to gain efficiency. The company needed a better way to handle its return-order tasks, which at the time required a multi-step processing of documents and the input of data into SAP each time a request was received.

Management and technology consultancy BearingPoint worked with Kao to analyze the company’s existing processes to understand how its warehouse movements and activities – such as goods receiving, put away, storage and shipping – were translated into SAP system return-order data. A technical “to be” process was designed, which covered future workflow steps in detail, transaction loads, business rules, error handling, risks, dependencies and unknown exceptions.

Happy users and even more satisfied customers

“The RPA solution we used for Kao has made the company much more competitive. It not only automated the return order processes but freed up employees to do more value-added work. RPA solutions can benefit businesses in all industries, and it’s incredible how much they free up the workforce,” said Andreas Fitz, Partner at BearingPoint.

By leveraging UiPath’s RPA, BearingPoint developed a solution that formatted return-order email information automatically to create the required documents in SAP. The solution uses a bot first to extract relevant information – like original sales order, customer number, material code, and unrestricted and blocked quantities. It then immediately performs return orders, inbound delivery, and goods receipt transactions in SAP. The process is completed by sending out email notifications to Kao’s Customer Service department.

“With BearingPoint at our side, we were able to streamline and reduce a lot of manual work in a cumbersome internal process! Setting the bot solution live led to happy users and even more satisfied customers!” said Suyin Boehnke, SAP Senior Business Relationship Manager SCM EMEA, The Kao Group.

Kao can now process all its return-order tasks faster and more consistently, regardless of demand or data volume peaks. By using automation, the required documentation is processed 24/7 without significant interruptions or delays. The RPA solution provides transparent and accurate inventory data for further process improvements, such as stock and demand planning. Kao’s products that are eligible for resale are inserted into the marketplace workflow rapidly, thus reaching customers faster.

The company can now rely on an efficient process involving no additional interfaces, system access or need for human interaction, resulting in substantial cost optimization. The bot removes any risk of human error while freeing up time for Kao’s staff to work on other business-related, value-adding activities.

You can read the full client success story here: https://www.bearingpoint.com/en/insights-events/client-stories/kao-return-order-process-automation/

About Kao

Kao creates high-value-added products and services that provide care and enrichment for the lives of all people and the planet. Through its portfolio of over 20 leading brands – such as Oribe, Attack, Bioré, Goldwell, Jergens, John Frieda, Kanebo, Laurier, Merries and Molton Brown – Kao is part of the everyday lives of people in Asia, Oceania, North America, and Europe. Combined with its chemical business, which contributes to a wide range of industries, Kao generates about 1,420 billion yen in annual sales. Kao employs about 33,500 people worldwide and has 135 years of history in innovation.

About BearingPoint

BearingPoint is an independent management and technology consultancy with European roots and a global reach. The company operates in three business units: Consulting, Products, and Capital. Consulting covers the advisory business with a clear focus on selected business areas. Products provides IP-driven digital assets and managed services for business-critical processes. Capital delivers M&A and transaction services.

BearingPoint’s clients include many of the world’s leading companies and organizations. The firm has a global consulting network with more than 13,000 people and supports clients in over 70 countries, engaging with them to achieve measurable and sustainable success.

For more information, please visit:

Homepage: www.bearingpoint.com
LinkedIn: www.linkedin.com/company/bearingpoint
Twitter: @BearingPoint

To view this piece of content from cts.businesswire.com, please give your consent at the top of this page.

Contact information

Press contact
Alexander Bock
Global Manager Communications
Telephone: +49-89-540338029
E-Mail: alexander.bock@bearingpoint.com

About Business Wire

For more than 50 years, Business Wire has been the global leader in press release distribution and regulatory disclosure.

Subscribe to releases from Business Wire

Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.

Latest releases from Business Wire

AGC to Exhibit Next-generation Mobility-enabling Products & Technologies at CES20238.12.2022 18:00:00 EET | Press release

AGC, the provider of a wide range of solutions from automotive and display glass to the cutting-edge materials essential for next-generation mobility, will exhibit at CES2023, the world's leading technology trade show, being held in Las Vegas during January 3-8, 2023. The 3rd and 4th will be reserved for media and pre-show keynotes; the fair will be open to the public from the 5th. The company will exhibit 17 of its products, including several brand new releases. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20221204005064/en/ AGC‘s booth at CES2023 (#4377, Vehicle Tech & Advanced Mobility, LVCC - West Hall) (Graphic: Business Wire) AGC has been a leading manufacturer of architectural, automotive and display glass for more than 110 years, supplying high-quality products worldwide. Today, the company leverages its technological expertise in the fields of glass, electronics, chemicals, and ceramics to provide a variety of cutti

ABS Explores Future of Cutting-Edge Maritime Tech in Broad-Reaching Report8.12.2022 18:00:00 EET | Press release

Will autonomous vessels dominate the oceans? Can artificial intelligence design an optimized offshore asset? Is nuclear power the ultimate energy source of the future? These are some of the questions facing maritime industry leaders as a wave of new technologies is poised to revolutionize the sector. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20221207005783/en/ Cover Image: ABS Technology Trends (Graphic: Business Wire) ABS recognizes the coming surge of innovations and is charting a course for the future of marine and offshore technologies with a new report, Technology Trends: Exploring the Future of Maritime Innovation. The publication, launched at the ABS Hellenic Technical Committee, offers an executive glimpse into the future of advanced marine and offshore technologies, laying out a vision and timeline for key technological milestones on the journey to net-zero emissions and digitalization. “Innovation in the maritim

Metropolitan Premium Properties and Mallorca Properties close Dubai’s biggest residential land transaction for AED 690M8.12.2022 17:50:00 EET | Press release

Metropolitan Premium Properties (MPP) – a full-service real estate agency and the Metropolitan Group’s flagship property company, together with Mallorca Properties, a boutique commercial real estate firm specializing in high-end and private real estate investment opportunities, have closed Dubai’s single biggest residential land transaction to date – an AED 690M (USD 187.6M) deal for three plots at Dubai Marina. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20221208005588/en/ Ahmed Abou El Naga, Head of Institutional Sales of Metropolitan Group (Photo: AETOSWire) The built-up area of the transaction is over 1.7 million sq. ft. and the total seafront plot is over 100,000 sq. ft. directly on Dubai’s most luxurious marina with unobstructed views of the sea, Dubai Eye and Palm Jumeirah. Ultra-luxury apartments and penthouses are expected to be developed on the plots which were sold to a leading Dubai-based real estate developer.

New Research Reveals Supply Chain Resiliency and Agility are Key Drivers for Process Automation8.12.2022 17:00:00 EET | Press release

Precisely, the global leader in data integrity, in collaboration with SAPinsider, today announced the results of new global research that highlights the importance of process automation in building robust supply chains. Findings from the new benchmark report, Process Automation in Supply Chain, show that 51% of respondents cite resiliency as the top supply chain concern driving the need for process automation, with agility close behind at 46%. A backdrop of disruptive world events means businesses are increasingly battling against global supply chain disruption, as well as mounting pressures to keep pace with changing consumer preferences for digital, local, and sustainable goods – resulting in an urgent need for supply chain transformation. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20221208005434/en/ 51% of business leaders cite resiliency as top supply chain concern driving need for process automation (Graphic: Business

Energy Vault Responds to Inaccurate and Misleading Short Seller Report8.12.2022 16:00:00 EET | Press release

Energy Vault Holdings, Inc. (NYSE: NRGV) ("Energy Vault" or the “Company”), a leader in sustainable, grid-scale energy storage solutions, today provided the following response to the recent short seller report issued by Bleecker Street Research who has a disclosed economic incentive to negatively influence the Company’s stock price. The report, issued on December 2, 2022, contains factual inaccuracies, mischaracterizations and misinformation. Key statements from the short report are addressed below: Statement #1: “440 MWh Deal With A Large Western Public Utility: We Think This Is Cancelled” The 440MWh project with a large western utility announced by Energy Vault has not been cancelled and in fact Energy Vault intends to publicly announce the specifics of the project while naming the public utility in the coming days. The short seller’s error appears to stem from their confusion of megawatts (MW) with megawatt hours (MWh) – conflating units of demand and capacity with units of storage

In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.

Visit our pressroom