Business Wire

T-Mobile’s Use of Rimini Street Support for Its SAP Applications Helps Enable Competitive Differentiation and Enhanced Customer Experiences

Share

Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced that T-Mobile, the fastest and most reliable 5G network provider in the U.S. with an annual revenue of more than $68 billion and over 104 million customers, continues leveraging Rimini Street Support to maximize the return on its SAP enterprise software investments since making the switch to mission-critical, 24/7/365 Rimini Street Support in 2018.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210826005023/en/

To view this piece of content from mms.businesswire.com, please give your consent at the top of this page.

T-Mobile’s Use of Rimini Street Support for its SAP Applications Helps Enable Competitive Differentiation and Enhanced Customer Experiences (Photo: Business Wire)

T-Mobile relies on Rimini Street as its trusted partner, receiving the Company’s ultra-responsive, award-winning support for its entire SAP system, including support for the organization’s extensive software customizations which were not covered under the software vendor’s more expensive annual support.

T-Mobile’s SAP platform is comprised of more than 200 SAP modules, is used as the system of record for key financial and operational functions and is a critical component of T-Mobile’s supply chain portfolio – a vital part of the company’s customer experience. Since making the switch from vendor support to Rimini Street, T-Mobile has been able to redirect budget and resources to focus on delivering services and technology aimed at creating competitive differentiation by delighting its customers, rather than wastefully allocating resources to maintaining and managing its SAP infrastructure.

Supply Chain Critical to Customer Engagement and Success

In addition to providing wireless voice and data services, T-Mobile is a leading retailer that sells a variety of phones and devices through retail outlets and is one of the largest and fastest-growing mobile-first banking platforms in the U.S.

In a highly competitive, commoditized mobile phone market, it is critical to deliver the best possible buying experience to each customer, whether online or in-store. The consumer wireless market is dynamic and constantly changing, but the COVID-19 pandemic dramatically changed consumers’ expectations of brands and how they interact with companies moving forward. T-Mobile’s supply chain, which relies on its SAP platform for key operational and financial functions, is foundational to supporting critical aspects of its customers’ journey.

“Most companies ignore the inherent power of their supply chain,” said Erik LaValle, senior director of product and technology for supply chain at T-Mobile. “At T-Mobile, it is a vital part of the customer experience and enables us to deliver on our brand promise. It’s how the commitment to our customers – delivering what they want, when they want and where they want it – really comes to life.”

T-Mobile regularly reviews its vendor portfolio to assess the quality of service and value delivered by its technology vendors. As part of a review of each of its technology providers, the company determined the quality of service they were getting from SAP for support of their mission-critical SAP system, along with the advancement of the technology versus the costs they were paying on an annual basis, were deemed to deliver little ROI or value.

While happy with their SAP system, too much time, money and internal resources were required to support and update the system. In addition, the company had no interest in migrating to a completely new platform – SAP S/4HANA – just to stay fully supported by the vendor, and wanted to continue to leverage its highly-customized system that was meeting its current business needs and expected to meet its needs years into the future, as well as mitigate risk and business disruption in preparation for its merger with Sprint, another large telecom.

“T-Mobile is a very complex environment. When we looked at the service we were getting from SAP versus the value and new functionality offered, it came down to whether or not we were getting a fair exchange from the vendor for support of our mature, highly functional platform,” continued LaValle. “We estimated that SAP only covered about 20% - 30% of our support issues due to our customizations, which meant the cost of each support ticket raised was in the tens of thousands of dollars.”

After learning about and assessing Rimini Street and its high value, cost-effective support model which includes support for customizations and seasoned engineers and technical support the Company assigns to every client, T-Mobile decided to switch their SAP support to Rimini Street. This enabled T-Mobile to extend the life of their SAP investment and redeploy internal IT resources and annual savings to other more strategic customer experience initiatives.

“It became very clear that moving to Rimini Street Support offered a more compelling alternative for us. Throughout our engagement with the company, they have had the right team, in the right place, at the right time. The initial transition, procedures and proven support model ensured a smooth start-up. Everything they did focused on ensuring a transition to a working model that hit the ground running. Only Rimini Street provides the breadth and depth of experience, scalable support infrastructure and advanced technology and processes needed to enhance business continuity and mitigation of financial and operational exposure for an organization of our size and scale,” said LaValle.

24/7/365 Access to a Team of SAP Experts

As with all Rimini Street clients, T-Mobile has an assigned Primary Support Engineer, backed by a team of technical experts with an average of 20+ years’ experience in SAP software. Clients also benefit from the Company’s industry-leading service level agreement of 10-minute response times for critical Priority 1 cases and 15-minute response times for Priority 2 issues, in addition to higher-level discussions on strategy surrounding the client’s technology roadmap.

“Rimini Street does a great job of balancing between tactical delivery and being a strategic partner,” concluded LaValle. “We have great conversations on a regular basis about the future of the technology, the best way to approach our future IT roadmap and how we can balance between our internal delivery and the services Rimini Street provides to advance our team along with the technology. Rimini Street is one of our most trusted IT partners.”

“In today’s environment, every customer interaction is an opportunity to deliver value through exceptional service, and T-Mobile’s Un-carrier moves and supply chain optimization are examples of strategic programs that enhance the buying experience,” said Seth A. Ravin, Rimini Street CEO and chairman of the board. “As a trusted partner to T-Mobile and our enterprise clients around the world, our focus is on delivering the service model, technical expertise and mission-critical responsiveness that enables our clients to maximize their ROI on their enterprise software investments, realize efficiencies and free up resources to focus on more strategic initiatives within their business. We continue to innovate, expand our capabilities and scale our unique portfolio of integrated services to meet the evolving needs of our clients.”

To learn more about T-Mobile’s story, click here.

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,200 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.

Forward-Looking Statements

Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the impact of our credit facility’s ongoing debt service obligations and financial covenants and operational covenants on our business and related interest rate risk, the duration of and operational and financial impacts on our business of the COVID-19 pandemic and related economic impact, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt our business or that of our current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; including under our new credit facility; our ability to maintain an effective system of internal control over financial reporting, and our ability to remediate identified material weaknesses in our internal controls, including in relation to the accounting treatment of our warrants; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of our recently introduced products and services, including our Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services we expect to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 4, 2021, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.

© 2021 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.

To view this piece of content from cts.businesswire.com, please give your consent at the top of this page.

Contact information

Michelle McGlocklin
Rimini Street, Inc.
+1 925 523-8414
mmcglocklin@riministreet.com

About Business Wire

For more than 50 years, Business Wire has been the global leader in press release distribution and regulatory disclosure.

Subscribe to releases from Business Wire

Subscribe to all the latest releases from Business Wire by registering your e-mail address below. You can unsubscribe at any time.

Latest releases from Business Wire

‘Hidden Gem’ Arrives in Rotterdam to be Transformed into Nodule Collection Vessel for The Metals Company21.9.2021 19:37:00 EEST | Press release

The Metals Company (Nasdaq: TMC) today announced that the 228-meter-long former drill ship renamed the Hidden Gem has arrived in Rotterdam, The Netherlands to begin its conversion into what is expected to be the first ship classified as a sub-sea mining vessel by the American Bureau of Shipping. TMC’s strategic partner Allseas acquired the former ultra-deep-water drill ship, which can accommodate 200 people, in March of 2020, as her configuration is well-suited for modifications that will enable the deployment at sea of a 4.5 kilometer-long riser to bring polymetallic nodules up from the seafloor. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210921005945/en/ Hidden Gem vessel (Photo: Business Wire) In partnership with The Metals Company (formerly DeepGreen Metals Inc.), Allseas is developing a deep-sea mineral collection system to responsibly recover polymetallic nodules from the ocean floor and transfer them to the surfac

Rhizen Pharmaceuticals AG Announces First Patient Dosed in a Phase 2 Study of RP7214 in Covid-19 Patients21.9.2021 19:36:00 EEST | Press release

Rhizen Pharmaceuticals AG, a clinical-stage oncology & inflammation-focussed biopharmaceutical company, today announced that the first patient has been dosed in a Phase 2 clinical trial of RP7214, a small molecule oral dihydroorotate dehydrogenase (DHODH) Inhibitor. The randomized, double-blind, placebo-controlled, Phase 2 study will evaluate the efficacy & safety of oral RP7214, in covid-19 patients with mild, symptomatic disease with an underlying risk factor on the background of promising preclinical efficacy & phase 1 healthy volunteer safety. The study is being conducted in India across 12 centres in coordination with Rhizen’s India affiliate, Incozen Therapeutics Pvt ltd., and is designed to enrol up to 204 patients across both study arms. Viral replication involves a huge demand for building blocks and relies on nucleotides derived from host cells. DHODH is a rate-limiting enzyme in the pyrimidine biosynthesis pathway, inhibition of which leads to depletion of host nucleotide po

Citi Private Bank Finds Cautious Optimism Among Investors for 2022 with Covid-19, Inflation and Peak Market Valuations Top of Mind21.9.2021 19:31:00 EEST | Press release

Citi Private Bank’s Private Capital Group today released the results of its 2021 Family Office Survey, compiling the unique perspectives and insights of many of the world’s sophisticated family offices and ultra-high net worth investors in a challenging climate. This year’s survey included nearly 200 responses, an 11% increase from 2020. Four predominant themes emerged: 1) concern on rising inflation, 2) the prominence of high cash levels in the face of low yield environment, 3) continued growth in portfolio allocation to direct investing opportunities, and 4) a marked comeback in portfolio values year over year despite prevalent degree of macroeconomic uncertainty. While over three-fourths of all respondents seek returns of 5% or more over the next 12 months, the outlook is more optimistic for family offices with AUM over $500 million with 30% seeking over 10% returns versus 19% of family offices with AUM under $500 million. This likely factors in the additional institutional tools an

SSIMWAVE Selects Verimatrix Code Protection to Prevent Reverse Engineering of its Award-Winning Video Experience Platform21.9.2021 18:45:00 EEST | Press release

Regulatory News: Verimatrix, (Euronext Paris: VMX), the leader in powering the modern connected world with people-centered security, today announced that Ontario, Canada-based SSIMWAVE Inc. is one of its latest customers to integrate Verimatrix Code Protection technology. IP theft is a growing threat to organizations worldwide. The Commission on the Theft of American Intellectual Property estimates that costs from IP losses are as high as $600 billion annually. “Verimatrix has a lengthy and successful history in the media and entertainment space, so it made sense to turn to their code protection technologies,” said Peter Olijnyk, Vice President of Engineering at SSIMWAVE. “When you’re protecting the core foundation of your platform, Verimatrix’s transparent and timely process for getting up and running – not to mention in about a day or so – was reassuring and provides peace of mind for SSIMWAVE and our customers.” A video quality innovator, SSIMWAVE evaluated numerous vendors and deci

Latest Report From Arthur D. Little Brings New Perspectives on Mobility-as-a-Service (MaaS)21.9.2021 18:22:00 EEST | Press release

Arthur D. Little (ADL) today released a new report on the current state of the global Mobility-as-a-Service (MaaS) market. Entitled ‘How To Realize The Promise Of Mobility-as-a-Service’, this study is released by the company’s Future Of Mobility Lab. While much has been written over the past few years about MaaS and its vision of revolutionizing transport in the modern city, much of the current discourse has been either academic or conceptual, envisaging ambitious futures built on fragile foundations. With this study, ADL aims to offer a more objective view of the subject, based on the company’s wide-ranging consultation with both public and private actors, and its assessment of the successes and failures of real world MaaS deployments. The study identifies five key factors for achieving a successful MaaS deployment. These are: Recognizing that MaaS is more than just an app, but should be part of a broader mobility vision requiring the development of integrated mobility policies, physi

project44 Buys Last-Mile Delivery and Customer Experience Leader, Convey, in $255M Acquisition21.9.2021 17:00:00 EEST | Press release

project44, the global leader in real-time supply chain visibility, today announced that it has acquired Austin-based Convey, the last-mile technology leader that powers exceptional direct-to-consumer delivery experiences for more than 200 of the world’s largest brands, including The Home Depot, Nieman Marcus, Ferguson, Ingram-Micro, and others. Convey, recognized as a Challenger in the Gartner 2021 Magic Quadrant for Real-Time Visibility Platforms, combines real-time visibility, post-purchase experiences, and machine learning-powered analytics to improve the overall customer experience. Together, the two companies now serve the global supply chain end-to-end, providing real-time visibility and actionable insights from raw materials to the front door to help brands deliver differentiated direct-to-consumer and eCommerce experiences for their customers. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20210921005205/en/ project44

Andersen Global Continues Asian Expansion With Malaysian-Based Law Firm21.9.2021 16:30:00 EEST | Press release

Andersen Global continues its expansion in Asia through a Collaboration Agreement with Malaysian-based law firm Halim Hong & Quek Advocates & Solicitors (HHQ). Founded in 2000, HHQ offers full-service legal capabilities in alternative dispute resolution, banking and finance, corporate and M&A, energy and infrastructure, litigation, real estate and construction. With offices in Kuala Lumpur, Johor and Penang, the firm provides services to a wide range of domestic and international companies as well as high net worth individuals and foreign investors. “Our goal is to empower individuals and businesses with best-in-class legal services while creating a value-added social impact through our capabilities,” Managing Partner Dato’ Quek Ngee Meng. “We hire those who strive for the best and possess a positive mindset. Our team is dedicated to investing in our people to bring exceptional service and solutions to our clients. Collaborating with Andersen Global expands our platform and ability to

In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.

Visit our pressroom