Digital Workforce launches Agent Workforce – AI-powered specialist agents that reinvent General Insurance claims

Digital Workforce launches Agent Workforce – AI-powered specialist agents that reinvent General Insurance claims

Press release May 7, 2025 10:00 AM EEST

Digital Workforce Services Plc, a global leader in business-process automation, today unveiled Agent Workforce, a portfolio of specialised AI agents purpose-built to manage General Insurance claims - from first notification of loss through to final settlement.

The initial launch of Agent Workforce focuses on medical insurance claims that are typically full of manual steps to infer and analyse unstructured data inputs like doctor’s notes and medical records. Subsequent evolution of the Agent Workforce aims to generalise the capability across multiple General Insurance lines.

Drawing on Digital Workforce’s decade of insurance automation experience, the new Agent Workforce team of digital workers converts unstructured data, validates coverage, detects fraud, and settles claims autonomously, freeing adjusters to focus on complex, empathic work and accelerating customer payouts. 

Jussi Vasama, CEO of Digital Workforce said: 
“Insurers everywhere are under pressure to do more with fewer skilled claims professionals. With Agent Workforce, we’re giving insurers and Third-Party Administrators a ready-made digital talent pool that plugs straight into their existing core systems and starts delivering results on day one.” 

A targeted answer to industry pain points

• Accelerates First Notification of Loss processing with faster data capture, improved accuracy, fewer errors, and higher customer satisfaction.
• Drives more accurate, consistent, and faster claims decisions, reducing manual touchpoints and cutting claims turnaround times.

• Detects fraud earlier and more effectively, improving management insights, strengthening loss ratios, and contributing directly to the bottom line.
• Enables scalable, cost-efficient claims operations, dramatically lowering cost per claim and supporting smarter pricing, underwriting, and business planning.

Critically, Agent Workforce introduces a disruptive new operating model for insurers: instead of lengthy bespoke IT projects, organizations can now quickly onboard specialized agents that are pre-trained for distinct, high-impact tasks. This flexible, plug-and-play approach fundamentally shifts how capability is delivered into the business - accelerating transformation and minimizing traditional barriers to change.

What’s inside Agent Workforce

Agent	Specialty	What the agent does
Dalia	Data Capture	Extracts FNOL data and flags gaps.
Clara	Coverage & STP	Orchestrates agents and applies coverage rules for straight-through processing.
Nora	Data Inference	Turns handwritten or free-text inputs into structured codes.
Petra	Policy coverage	References the claim details to the underlying policy and checks for coverage validity
Fiona	Fraud Intelligence	Spots fraud and subrogation opportunities at FNOL.
Anders	Claim Adjudication	Approves or escalates claims using policy rules and history.
Sera	Settlement & Comms	Issues payments and drafts customer communications.

Industry analysts are calling this shift inevitable: Venrock’s recent article, “The Great Legacy Extinction: AI’s $20 Trillion Takeover of Professional Services,” singles out high-volume, document-heavy domains such as insurance claims as front-runners for AI-native automation. By replacing manual, low-tech workflows with specialised agents, solutions like Agent Workforce are positioned to capture a share of that projected $20 trillion value pool and set a new benchmark for claims excellence.

Learn more about Agent Workforce on https://agent-workforce.com

About Digital Workforce Services Plc

Digital Workforce Services Plc is a leader in business automation and technology solutions. Its Outsmart platform and services, including Enterprise AI Agent solutions, empower organizations to transform knowledge work, reduce costs, accelerate digitalization, enhance customer experiences, and strengthen their competitive edge. Over 200 large international organizations rely on the company’s services to drive transformation through automation. Digital Workforce has particular expertise in automating healthcare and social care pathways, advancing long-term condition follow-up, improving patient safety, and enhancing the productivity of healthcare professionals. Founded in 2015, Digital Workforce employs over 200 business automation specialists across the US, UK & Ireland, and Northern and Central Europe. The company is listed on the Nasdaq First North Growth Market Finland. https://digitalworkforce.com