Western Uusimaa Wellbeing Services County Streamlines and Standardizes Client Charge Processes with Digital Workforce’s Innovative Automation
Western Uusimaa Wellbeing Services County Streamlines and Standardizes Client Charge Processes with Digital Workforce’s Innovative Automation
Press Release 19.12.2024
The Western Uusimaa Wellbeing Services County embarks on a major automation initiative to deliver consistent and efficient service in processing client charge decisions. Digital Workforce's automation solution will streamline the statutory payment decision process, manage workflows, and provide the county's experts with real-time visibility into every step of the process.
Unless otherwise specified by law, users may be required to pay a fee for social and health services provided by wellbeing counties. Client charge decisions are made on a case-by-case basis. In the past, the multi-step process has been entirely manual.
Western Uusimaa, one of the largest Wellbeing Services Counties, handles over 20,000 client charge decisions annually and is now leading the way in adopting automation in the process. Digital Workforce, a Finnish company specializing in process automation for the social and healthcare sector, has been chosen as the provider of this innovative solution.
The solution accelerates the payment decision process by automating the data collection needed to assess the client's financial circumstances. Based on this information, the automation generates a draft decision, which is then reviewed and approved by the financial service center clerk at the Wellbeing Services County. Once approved, the decision is recorded in Western Uusimaa's client and patient information system, and the payment decision is sent to the customer.
The Wellbeing Services County uses automation to streamline the process, reducing the amount of manual work and helping customers get decisions faster. Automation also helps to ensure the consistency of decision-making.
"Handling client charge decisions is a multi-stage and time-consuming process. It is also important that all cases are dealt with in a timely manner to avoid undue delays in billing the customer. With the automation solution we are now implementing, we will standardize and speed up the processing of decisions,” says Kristiina Syrjälä, Head of Financial Services for the Western Uusimaa Wellbeing Services County.
"We are very pleased to start the project at Western Uusimaa, as our Outsmart -automation service is ideally suited for the purpose: the solution is system-independent and can be built to meet the needs of the process very quickly - in just a few months. In addition to robotics, the solution uses Business Process Management (BPM) technology to guide the process and provide the Wellbeing Services County’s experts a real-time view of all the work stages. It's already clear that Western Uusimaa is leading the way in the processing of client charges, as the solution has attracted a lot of interest from other counties, all of which are grappling with the same challenge," says Jussi Vasama, CEO of Digital Workforce.
For further information. please contact:
Jussi Vasama. CEO. Digital Workforce Services Plc. Tel. +358 50 380 9893
About Digital Workforce Services Plc
Digital Workforce Services Plc is a leader in business automation and technology solutions. Its Outsmart platform and services, including Enterprise AI Agent solutions, empower organizations to transform knowledge work, reduce costs, accelerate digitalization, enhance customer experiences, and strengthen their competitive edge. Over 200 large international organizations rely on the company’s services to drive transformation through automation. Digital Workforce has particular expertise in automating healthcare and social care pathways, advancing long-term condition follow-up, improving patient safety, and enhancing the productivity of healthcare professionals. Founded in 2015, Digital Workforce employs over 200 business automation specialists across the US, UK & Ireland, and Northern and Central Europe. The company is listed on the Nasdaq First North Growth Market Finland. https://digitalworkforce.com
Keywords
Alternative languages
Subscribe to releases from Digital Workforce Services Oyj
Subscribe to all the latest releases from Digital Workforce Services Oyj by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Digital Workforce Services Oyj
Digital Workforcelle 2,6 miljoonan euron tilaus merkittävältä yhdysvaltalaiselta energiayhtiöltä17.6.2025 11:45:00 EEST | Tiedote
Digital Workforcelle 2,6 miljoonan euron tilaus merkittävältä yhdysvaltalaiselta energiayhtiöltä Lehdistötiedote 17.6.2025, 11:45 EEST Digital Workforce vahvistaa pitkäaikaista automaatiokumppanuuttaan yhden Yhdysvaltojen suurimman energiayhtiön kanssa. Digital Workforce Services on saanut noin 2,6 miljoonan euron arvoisen uuden tilauksen pitkäaikaiselta asiakkaaltaan Yhdysvalloissa. Uusi toimeksianto jatkaa menestyksekästä monivuotista kumppanuutta, jonka tavoitteena on laajentaa älykästä automaatiota asiakkaan toiminnoissa. Pörssinoteerattu energiayhtiö palvelee yli 9 miljoonaa yksityistä, julkista ja yritysasiakasta ja työllistää yli 28 000 ammattilaista koko maassa. Uuden tilauksen kautta Digital Workforce jatkaa liiketoimintaprosessien analysointi- ja automaatiokehityspalvelujen tarjoamista. Nämä palvelut tukevat asiakkaan monialustastrategiaa tuottaen konkreettisia tuloksia ja samalla tehostaen teknologiainvestointeja. Lisäksi palvelut auttavat pitämään lisenssikustannukset mahdo
Digital Workforce Services Receives €2.6 Million Order from Major U.S. Utility Company17.6.2025 11:45:00 EEST | Press release
Digital Workforce Services Receives €2.6 Million Order from Major U.S. Utility Company Press Release June 17, 2025 at 11:45 AM EEST Digital Workforce strengthens long-term automation partnership with one of the largest utility companies in the United States. Digital Workforce Services Plc has secured a new order valued at approximately €2.6 million from a long-standing client in the United States. The new engagement continues a successful multi-year partnership focused on scaling intelligent automation across the client’s operations. The publicly listed utility company serves over 9 million private, public, and enterprise customers and employs over 28,000 professionals nationwide. Under the new order, Digital Workforce will continue to provide business process analysis and automation development services that support the client’s multi-platform automation strategy, driving results while optimizing technology investments and minimizing licensing costs. A key focus of the collaboration i
Digital Workforcen ja Atostek toteuttavat Lifecare, Webstar ja Mediatri -järjestelmien Kanta-arkistoinnin 2M-IT:n asiakkaille27.5.2025 08:00:00 EEST | Tiedote
2M-IT:n asiakkaat, Pohjanmaan ja Varsinais-Suomen hyvinvointialueet, ovat hankkineet Digital Workforcen ja Atostekin tuottaman palvelun Lifecare, Webstar ja Mediatri -järjestelmien arkistoimiseksi Kelan Kantaan. Hankkeen tavoitteena on, että järjestelmiin tallennetut tiedot arkistoidaan mahdollisimman nopeasti, jotta hyvinvointialueet pääsevät eroon poistuvien järjestelmien kustannuksista. Pohjanmaan hyvinvointialueen hankkeessa tietoja poimitaan poistuvan Lifecare-järjestelmän viidestä tietokannasta ja Varsinais-Suomen hyvinvointialueella Lifecare, Webstar ja Mediatri -järjestelmien 16 tietokannasta. Tiedot muunnetaan tarvittavaan muotoon ja siirretään sekä Kelan Kanta-arkistoon että hyvinvointialueiden omiin sähköisiin arkistoihin. Molemmat projektit ovat käynnistyneet toukokuussa ja käsiteltävänä on yhteensä noin 1 300 000 henkilötunnusta. Ratkaisu perustuu Digital Workforcen ohjelmistorobotiikkaan ja Atostekin ERA-alustaan, jotka yhdessä mahdollistavat sujuvan tiedonsiirron Kanta-a
Digital Workforce and Atostek archive legacy data from Lifecare, Webstar, and Mediatri -systems for 2M-IT’s clients27.5.2025 08:00:00 EEST | Press release
2M-IT's clients, the Wellbeing Services Counties of Ostrobothnia and Southwest Finland, have procured a service provided by Digital Workforce and Atostek to migrate their legacy data into Kela's Kanta archive. The common objective of both projects is to archive the data as quickly as possible, enabling the counties to eliminate the costs associated with their legacy systems. Ostrobothnia’s migration project involves extracting data from five databases of the decommissioned Lifecare -system, while at Southwest Finland, data is being collected from 16 databases across the decommissioned Lifecare, Webstar, and Mediatri -systems. The data is converted into the required format and transferred to both Kela’s Kanta archive and the counties’ own electronic archives. Both projects started in May and collectively cover processing data related to approximately 1,300,000 personal identity codes. The solution is based on Digital Workforce’s robotic process automation and Atostek’s ERA -platform, wh
Digital Workforce ja Interpath solmivat strategisen kumppanuuden vauhdittaakseen yritysten muutosta tekoälyn ja asiantuntijuuden avulla15.5.2025 11:00:00 EEST | Tiedote
Lontoo | Helsinki | 15.5.2025 Digital Workforce Services Oyj, johtava tekoälyagentteihin ja liiketoiminnan automaatioon keskittynyt palveluyhtiö sekä kansainvälinen asiantuntijayritys Interpath, ovat tänään ilmoittaneet strategisesta kumppanuudesta, jonka tavoitteena on auttaa eri toimialojen organisaatioita navigoimaan ja nopeuttamaan digitaalista liiketoiminnan muutostaan. Digital Workforce auttaa suuria organisaatioita tehostamaan tuottavuutta ja edistämään kasvua ottamalla käyttöön tekoälyyn perustuvia digitaalisia työntekijöitä eli agentteja, jotka voivat hoitaa tietotyön tehtäviä, tukea päätöksentekoa ja käyttää tietojärjestelmiä aivan kuten ihmisetkin. Digital Workforcen ratkaisut auttavat yrityksiä automatisoimaan monimutkaisia prosesseja, vähentämään manuaalista työkuormaa ja nopeuttamaan digitaalista muutosta laajassa mittakaavassa. Yhteistyö yhdistää Digital Workforcen huippuluokan osaamisen liiketoiminnan automaatiossa ja tekoälyagenteissa Interpathin syvälliseen neuvonanto
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom