Digital Workforce completes the acquisition of e18 Consulting, strengthening NHS pathway automation in the UK
Digital Workforce completes the acquisition of e18 Consulting, strengthening NHS pathway automation in the UK
London | Helsinki, 1.10.2025 09:05 AM EEST – Press Release
Digital Workforce Services Plc has today closed the acquisition of UK-based e18 Consulting Ltd (e18 Innovation). Announced on 18 July 2025, the transaction supports Digital Workforce’s strategy for profitable international growth and makes healthcare the company’s largest vertical, strengthening its position as a leading provider of pathway automation in the UK.
The NHS (National Health Service) is one of Europe’s largest healthcare systems by scale and scope: over 220 Trusts serving 56 million people with 1.4 million staff, backed by a £190bn budget and a dedicated £10bn push for digital, data and AI. The NHS, like other publicly funded healthcare systems, is under sustained pressure to improve access and patient flow. e18 has delivered award-winning, vendor-agnostic automation expertise across dozens of NHS organisations. Combined with Digital Workforce’s Outsmart platform and delivery capacity, customers gain scale, resilience, innovative new solutions and faster outcomes that free clinical time and help reduce backlogs.
Founded in the UK, e18 has spent the past decade helping NHS Trusts move from pilots to nationally recognized automation programmes through deep sector knowledge and hands-on delivery. As part of Digital Workforce, that experience is amplified. The joint team will focus on removing administrative bottlenecks in outpatient, cancer and diagnostics pathways, with pre-packaged, outcome-based automations and a fully managed service offering that also covers end-to-end process automation solutions and Agentic AI. The company will also support data migrations to accelerate programme scale-up.
“Closing the e18 acquisition is a pivotal step in our strategy. Together, we can replicate innovative and proven care-pathway automations from the Nordics and the US to free up clinical time and improve patient flow across the NHS. Our team is also very excited to learn from the award-winning automation programmes, best practices and community building in the UK led by e18. The reception to this transaction has been very positive from all stakeholders, and we look forward to starting the work together now,” says Jussi Vasama, CEO, Digital Workforce.
“We can now go further and faster for our existing and new NHS customers, keeping the patient-centred focus while adding scale, platform capabilities and 24/7 managed services. Digital Workforce has unique experience and one of the most experienced and impactful automation and AI teams within healthcare. Our story is about impact: transforming the way healthcare works and supporting NHS teams on their digital journey to a sustainable future,” says Louise Wall, Managing Director, Healthcare UK & Ireland.
All operational e18 employees continue in their current roles. e18’s figures will be consolidated into the Digital Workforce Group upon completion.
A stock exchange release on the closing has been published today: https://www.sttinfo.fi/announcement/71492032?publisherId=69819009&lang=en
For further information, please contact:
Jussi Vasama, CEO, Digital Workforce Services Plc , Tel. +358 50 380 9893
Louise Wall, Managing Director, Healthcare UK & Ireland, Digital Workforce Services Plc , louise.wall@digitalworkforce.com
Keywords
About Digital Workforce Services Plc
Digital Workforce Services Plc (Nasdaq First North: DWF) is a leader in business automation and technology solutions. With the Digital Workforce Outsmart platform and services—including Enterprise AI agents—organizations transform knowledge work, reduce costs, accelerate digitization, grow revenue, and improve customer experience. More than 200 large customers use our services to drive the transformation of work through automation and Agentic AI. Digital Workforce has particularly strong experience in healthcare, automating care pathways across clinical and administrative workflows to reduce burden, enhance patient safety, and return time to patient care. Following the acquisition of e18 Innovation, the company has further strengthened its position in the UK healthcare pathway automation. We focus on repeatable, outcome-based use cases, and we operate with high integrity and close customer collaboration. Founded in 2015, Digital Workforce employs more than 200 automation professionals in the US, UK, Ireland, and Northern and Central Europe. Our vision: Transforming Work – Beyond Productivity. https://digitalworkforce.com
Alternative languages
Subscribe to releases from Digital Workforce Services Oyj
Subscribe to all the latest releases from Digital Workforce Services Oyj by registering your e-mail address below. You can unsubscribe at any time.
Latest releases from Digital Workforce Services Oyj
Kanta-Hämeen hyvinvointialue arkistoi poistuvan ProConsona Lastenvalvoja- järjestelmän hallitusti automaation avulla30.9.2025 08:00:00 EEST | Tiedote
Kanta-Hämeen hyvinvointialue arkistoi poistuvan ProConsona Lastenvalvoja- järjestelmän Digital Workforcen ja Atostekin tuottamalla automaatioratkaisulla. Projekti toteutetaan 2M-IT:n tarjoamana SaaS-palveluna. ProConsona Lastenvalvoja- asiakastietojärjestelmän neljä kantaa kattavat yli 25 000 henkilötunnusta. Automaatio poimii tiedot lähdejärjestelmästä ja siirtää ne vaaditussa muodossa Kelan Kanta-arkistoon. Arkistoinnin jälkeen hyvinvointialue voi päättää järjestelmän ylläpidon hallitusti ja turvallisesti. "Kanta-Hämeen hyvinvointialueella oli velvollisuus ottaa vastaan alueen vanhojen organisaatioiden sosiaalihuollon järjestelmät, joita nyt arkistoimme. Arkistoinnilla on erityisen tiukka aikataulu, sillä toimittaja on irtisanonut järjestelmän ja ylläpitoa on jatkettu lisäajalla. Meille oli tärkeää löytää kumppani, joka pystyy toteuttamaan palvelun ketterästi ja luotettavasti asetetussa 8 kuukauden tavoiteajassa. Kun vanhat tiedot on saatu turvallisesti talteen Kelan Kanta-palveluun,
The Wellbeing Services County of Kanta-Häme securely archives its ProConsona Lastenvalvoja legacy system using automation30.9.2025 08:00:00 EEST | Press release
The Wellbeing Services County of Kanta-Häme is archiving its legacy ProConsona Lastenvalvoja system using an automation solution provided by Digital Workforce and Atostek. The project is delivered as a SaaS service by 2M-IT. The legacy system includes four databases that cover more than 25,000 personal identity codes. The Automation extracts data from the source system and transfers it in the required format to Kela’s Kanta archive. Once the archiving project is concluded, the wellbeing services county can close the system in a controlled and secure way. "The Wellbeing Services County of Kanta-Häme was obliged to take over the legacy social care systems from former municipal organizations, which we are now archiving. The archiving project is under a particularly tight schedule, as the vendor has terminated the system contract and maintenance has only been extended temporarily. It was important for us to find a partner capable of delivering the service in an agile and reliable manner wi
Kanta-siirto valmiiksi ajallaan: Keski-Uudenmaan hyvinvointialue pääsee irti vanhoista järjestelmistä ja säästää lähes €1M vuodessa4.7.2025 08:00:00 EEST | Tiedote
Keski-Uudenmaan hyvinvointialue hankki vuonna 2020 keskitetyn asiakas- ja potilastietojärjestelmän korvatakseen hoitoyksiköissä käytössä olleet useat erilliset järjestelmät. Uuden järjestelmän käyttöönotto ei kuitenkaan tarkoittanut vanhojen välitöntä poistamista – poistuvien järjestelmien katselukäyttöä ja ylläpitoa oli jatkettava siihen saakka, kunnes niihin tallennetut tiedot oli siirretty Kanta-palveluun tai hyvinvointialueen omiin arkistoihin. Monien järjestelmien samanaikainen ylläpito aiheutti hyvinvointialueelle merkittäviä kustannuksia ja ylimääräistä työtä. Luopuakseen vanhoista järjestelmistä mahdollisimman nopeasti, Keski-Uudenmaan hyvinvointialue käynnisti keväällä 2024 poistuvien järjestelmien arkistoinnin automaation tukemana. Digital Workforce valikoitui hankkeessa hyvinvointialueen sopimuskumppaniksi avoimen kilpailutuksen perusteella. Projekti toteutettiin yhteistyössä alihankkija Atostekin kanssa. Tiedonsiirtoprojekti kattoi hyvinvointialueen terveydenhuollon Pegasos
Kanta Transfer Success: The Wellbeing Services County of Central Uusimaa Retires Legacy Systems, Saving Nearly €1M Annually4.7.2025 08:00:00 EEST | Press release
The Wellbeing Services County of Central Uusimaa procured a centralized client and patient information system in 2020 to replace the various legacy systems previously used across its organization. However, the introduction of the new system did not lead to the immediate retirement of the old ones — legacy systems had to remain operational until all data stored in them had been successfully transferred to the national Kanta services or the county’s own archives. Maintaining multiple systems in parallel resulted in significant costs and additional administrative burden for the county. To retire the legacy systems as quickly as possible, the Wellbeing Services County launched an archiving project in spring 2024, supported by an automation-driven solution. Digital Workforce was selected as the implementation partner through an open tendering process, and the project was delivered in collaboration with subcontractor Atostek. The data transfer project covered the county’s Pegasos- and Mukana
Digital Workforcelle 2,6 miljoonan euron tilaus merkittävältä yhdysvaltalaiselta energiayhtiöltä17.6.2025 11:45:00 EEST | Tiedote
Digital Workforcelle 2,6 miljoonan euron tilaus merkittävältä yhdysvaltalaiselta energiayhtiöltä Lehdistötiedote 17.6.2025, 11:45 EEST Digital Workforce vahvistaa pitkäaikaista automaatiokumppanuuttaan yhden Yhdysvaltojen suurimman energiayhtiön kanssa. Digital Workforce Services on saanut noin 2,6 miljoonan euron arvoisen uuden tilauksen pitkäaikaiselta asiakkaaltaan Yhdysvalloissa. Uusi toimeksianto jatkaa menestyksekästä monivuotista kumppanuutta, jonka tavoitteena on laajentaa älykästä automaatiota asiakkaan toiminnoissa. Pörssinoteerattu energiayhtiö palvelee yli 9 miljoonaa yksityistä, julkista ja yritysasiakasta ja työllistää yli 28 000 ammattilaista koko maassa. Uuden tilauksen kautta Digital Workforce jatkaa liiketoimintaprosessien analysointi- ja automaatiokehityspalvelujen tarjoamista. Nämä palvelut tukevat asiakkaan monialustastrategiaa tuottaen konkreettisia tuloksia ja samalla tehostaen teknologiainvestointeja. Lisäksi palvelut auttavat pitämään lisenssikustannukset mahdo
In our pressroom you can read all our latest releases, find our press contacts, images, documents and other relevant information about us.
Visit our pressroom