Digital Workforce Secures Deal Annually Valued at 1,4M $ with U.S. Academic Health System - Customer Comparable in Scale to European National Health Services

Deal includes access to SS&C Blue Prism automations

Digital Workforce, a global leader in enterprise automation and AI-driven solutions, is proud to announce a landmark deal with one of the largest integrated academic health systems in the world. The U.S. based client organization employs over 80 000 people and comprises world-leading hospitals and a vast research enterprise. The newly signed partnership marks a significant milestone in the health system’s journey to future-proof its automation capabilities and scale intelligent operations across its organization. The yearly value of the agreement is 1,4M USD.  

Under the new contract, Digital Workforce will support the client in modernizing and migrating its substantial on-premise automation infrastructure with over 100 bots to a secure, scalable cloud environment. The transition includes deploying the Digital Workforce Outsmart cloud platform to provide flexible, consumption-based access to SS&C Blue Prism technology, supported by 24/7 managed services from Digital Workforce. The collaboration also opens new opportunities for the client to expand automation across clinical and administrative pathways in the future, such as intelligent document processing, AI agent integration, and enterprise-wide automation governance.   

“This deal exemplifies our commitment to delivering measurable value to large healthcare organizations through enterprise-wide automation, enabling the fast and secure deployment of solutions that improve the reliability, efficiency, and safety of critical processes,” said Karri Lehtonen, Head of Digital Workforce North America: “By combining multi-technology offering and cloud flexibility with robust managed services, we’ve laid the foundation for long-term innovation and operational excellence.”   

“Our close partnership with Digital Workforce spans more than a decade. The company’s expertise in process excellence and service delivery is exceptional, particularly in the healthcare sector, where our companies have long shared a strong focus. We are proud to see our technology supporting this world-leading healthcare system and to collaborate with Digital Workforce in transforming one of the most critical industries through agentic automation,” said Rob Stone, General Manager, IA & Analytics at SS&C Technologies.

“This latest win underscores Digital Workforce’s position as a trusted partner for large-scale automation transformation programs in regulated industries, like healthcare, where quality, compliance, and innovation must go hand in hand. Moreover, we are exceedingly proud to support this customer specifically: a world-renowned, research-intensive healthcare system and one of the largest in the United States. To put that into a European perspective, the operating revenue of the healthcare system is close to Finland’s total public expenditure on healthcare,” described Jussi Vasama, Digital Workforce CEO.  
 

 
For media enquiries please contact: 

karri.lehtonen@digitalworkforce.com
+358400814950
 
jussi.vasama@digitalworkforce.com 
+358503809893 
 
jamie.dootson@sscinc.com 

 
 
About Digital Workforce Services Plc 

Digital Workforce Services Plc (Nasdaq First North: DWF) is a leader in business automation and technology solutions. With the Digital Workforce Outsmart platform and services—including Enterprise AI agents—organizations transform knowledge work, reduce costs, accelerate digitization, grow revenue, and improve customer experience. More than 200 large customers use our services to drive the transformation of work through automation and Agentic AI. Digital Workforce has particularly strong experience in healthcare, automating care pathways across clinical and administrative workflows to reduce burden, enhance patient safety, and return time to patient care. Following the acquisition of e18 Innovation, the company has further strengthened its position in the UK healthcare pathway automation. We focus on repeatable, outcome-based use cases, and we operate with high integrity and close customer collaboration. Founded in 2015, Digital Workforce employs more than 200 automation professionals in the US, UK, Ireland, and Northern and Central Europe. Our vision: Transforming Work – Beyond Productivity. https://digitalworkforce.com 
 
About SS&C Technologies 

SS&C is a global provider of services and software for the financial services and healthcare industries. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices around the world. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale and technology.